Sam W. Girgis, MBM

Clinical Training Manager at Neuronetics, Inc.
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Contact Information
us****@****om
(386) 825-5501
Location
Dallas, Texas, United States, US
Languages
  • English Native or bilingual proficiency

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Cameron Austin

Sam is a great partner because he is goal oriented and a natural born leader. We had to do a project for our Consulting with Organizations class where we had to Consult with a real restaurant if they should stay at their current location or if they should relocate to a new exciting location. While doing this project with Sam I learned just how dedicated he was to get tasks done and just how hard he works. Sam opened my eyes on how important the little details are and I appreciate him for this. Sam & I not only got a great grade for the project but we also bonded over achieving our goals.

Roxanne Stevens

Sam is a results-oriented individual who excels at managing projects. He is a high performing strategic thinker with a knack for building and improving capabilities. When managing projects and working with cross-functional teams, Sam is able to excel as a team leader and team member due to his exceptional interpersonal communication skills. Additionally, he is an engaging and motivated individual possessing high integrity.

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Credentials

  • Basic Neuroscience of Major Depression
    Udemy
    Jul, 2023
    - Nov, 2024
  • Healing Obsessive-Compulsive Disorder - The O.C.D. Framework
    Udemy
    Jul, 2023
    - Nov, 2024
  • Practical Success Metrics in Your Training Program
    LinkedIn Learn
    Jul, 2023
    - Nov, 2024
  • Consulting Foundations: The Concept of Value
    LinkedIn
    Aug, 2022
    - Nov, 2024
  • Marketing Tools: Social Media
    LinkedIn
    Jul, 2022
    - Nov, 2024
  • Customer Service: Creating Customer Value
    LinkedIn
    Jun, 2022
    - Nov, 2024
  • Guy Kawasaki on Entrepreneurship
    LinkedIn
    May, 2022
    - Nov, 2024
  • The Science of Compassion: An Introduction
    LinkedIn
    May, 2022
    - Nov, 2024
  • Foundations of Corporate Training
    LinkedIn
    Apr, 2022
    - Nov, 2024
  • Making Great Sales Presentations
    LinkedIn
    Apr, 2022
    - Nov, 2024
  • Using Neuroscience for More Effective L&D
    LinkedIn
    Apr, 2022
    - Nov, 2024
  • Influencing Others
    LinkedIn
    Mar, 2022
    - Nov, 2024
  • Leading Change
    LinkedIn
    Mar, 2022
    - Nov, 2024
  • Sales Discovery
    LinkedIn
    Mar, 2022
    - Nov, 2024
  • Sales: Closing Strategies
    LinkedIn
    Mar, 2022
    - Nov, 2024
  • Solution Sales
    LinkedIn
    Mar, 2022
    - Nov, 2024
  • Asking Great Sales Questions
    LinkedIn
    Feb, 2022
    - Nov, 2024
  • Building Business Relationships
    LinkedIn
    Feb, 2022
    - Nov, 2024
  • Transformational Leadership
    LinkedIn
    Feb, 2022
    - Nov, 2024
  • Using Assessments to Hire Customer Service Reps
    LinkedIn
    Feb, 2022
    - Nov, 2024
  • Customer Service Mastery: Delight Every Customer
    LinkedIn
    Jan, 2022
    - Nov, 2024
  • Daniel Pink on Motivation
    LinkedIn
    Jan, 2022
    - Nov, 2024
  • How to Find and Use Your Strengths
    LinkedIn
    Jan, 2022
    - Nov, 2024
  • Leading through Relationships
    LinkedIn
    Jan, 2022
    - Nov, 2024
  • Turning Weaknesses into Strengths
    LinkedIn
    Jan, 2022
    - Nov, 2024
  • Soft Skills for Sales Professionals
    LinkedIn
    Dec, 2021
    - Nov, 2024
  • Transitioning from Manager to Leader
    LinkedIn
    Dec, 2021
    - Nov, 2024
  • Employer Branding on LinkedIn
    LinkedIn
    Nov, 2021
    - Nov, 2024
  • Marketing: Conversion Rate Optimization
    LinkedIn
    Nov, 2021
    - Nov, 2024
  • Sales: Handling Objections
    LinkedIn
    Oct, 2021
    - Nov, 2024
  • The Persuasion Code, Part 1: The Neuroscience of Sales
    LinkedIn
    Oct, 2021
    - Nov, 2024
  • Learning Web Analytics
    LinkedIn Learning 2
    Aug, 2021
    - Nov, 2024
  • Market Research Foundations
    LinkedIn
    Aug, 2021
    - Nov, 2024
  • Project Management Simplified
    LinkedIn
    Aug, 2021
    - Nov, 2024
  • Consulting Foundations: Building Your Sales System
    LinkedIn
    Jul, 2021
    - Nov, 2024
  • Consulting Foundations: Client Management and Relationships
    LinkedIn
    Jul, 2021
    - Nov, 2024
  • Developing a Competitive Strategy
    LinkedIn Learning 2
    Jul, 2021
    - Nov, 2024
  • Hootsuite Platform Certification
    Hootsuite
    Jul, 2021
    - Nov, 2024
  • Marketing Foundations
    Continued Learning at LinkedIn
    Jul, 2021
    - Nov, 2024
  • New Product Development for Small Businesses and Start-Ups
    Coursera
    Jul, 2021
    - Nov, 2024
  • Advertising on Facebook
    LinkedIn
    Jun, 2021
    - Nov, 2024
  • Advertising on Instagram
    LinkedIn
    Jun, 2021
    - Nov, 2024
  • Introduction to Graphic Design
    LinkedIn
    Jun, 2021
    - Nov, 2024
  • Marketing on Twitter
    LinkedIn
    Jun, 2021
    - Nov, 2024
  • Serving Customers Using Social Media
    LinkedIn
    Jun, 2021
    - Nov, 2024
  • Social Media Marketing for Small Business
    LinkedIn
    Jun, 2021
    - Nov, 2024
  • Social Media Marketing with Facebook and Twitter
    LinkedIn
    Jun, 2021
    - Nov, 2024
  • Unlock Your Team's Creativity
    LinkedIn
    Jun, 2021
    - Nov, 2024
  • Social Media Marketing: Managing Online Communities
    LinkedIn
    May, 2021
    - Nov, 2024
  • Social Media Marketing: ROI
    LinkedIn
    May, 2021
    - Nov, 2024
  • Use Canva to Create Social Media Marketing Designs
    Coursera
    Apr, 2021
    - Nov, 2024
  • Leadership Foundations: Leadership Styles and Models
    LinkedIn
    Feb, 2021
    - Nov, 2024
  • Leading with Emotional Intelligence
    LinkedIn
    Feb, 2021
    - Nov, 2024
  • Email and Newsletter Marketing Foundations
    LinkedIn
    Jan, 2021
    - Nov, 2024
  • Social Media Marketing: Strategy and Optimization
    LinkedIn
    Jan, 2021
    - Nov, 2024
  • How to Create a Learning Management System with Wordpress
    Udemy
    Dec, 2020
    - Nov, 2024
  • Empathy for Customer Service Professionals
    LinkedIn
    Nov, 2020
    - Nov, 2024
  • Phone-Based Customer Service
    LinkedIn
    Nov, 2020
    - Nov, 2024
  • WordPress 5 Essential Training
    LinkedIn
    Nov, 2020
    - Nov, 2024
  • Consulting Foundations
    LinkedIn
    Oct, 2020
    - Nov, 2024
  • Creating Your Strategic Marketing Plan
    LinkedIn
    Oct, 2020
    - Nov, 2024
  • Finance for Non-Financial Managers
    LinkedIn
    Oct, 2020
    - Nov, 2024
  • Introduction to Sales
    Udemy
    Oct, 2020
    - Nov, 2024
  • Developing Your Emotional Intelligence
    LinkedIn
    May, 2020
    - Nov, 2024
  • The Neuroscience of Learning
    LinkedIn
    May, 2020
    - Nov, 2024
  • Becoming a Healthcare Administrator
    Udemy
    Apr, 2020
    - Nov, 2024
  • Creating a Culture of Learning
    LinkedIn
    Apr, 2020
    - Nov, 2024
  • Creating a Leadership Development Program
    LinkedIn
    Apr, 2020
    - Nov, 2024
  • Developing Managers in Organizations
    LinkedIn
    Apr, 2020
    - Nov, 2024
  • Developing a Learning Mindset
    LinkedIn
    Apr, 2020
    - Nov, 2024
  • EmC Leader (Level 1 Certification)
    EmC Leaders
    Apr, 2020
    - Nov, 2024
  • EmC Trainer (Level 2 Certification)
    EmC Leaders
    Apr, 2020
    - Nov, 2024
  • Gamification of Learning
    LinkedIn
    Apr, 2020
    - Nov, 2024
  • How to Design and Deliver Training Programs
    LinkedIn
    Apr, 2020
    - Nov, 2024
  • Introduction to Health Financing
    Udemy
    Apr, 2020
    - Nov, 2024
  • Learning How to Increase Learner Engagement
    LinkedIn
    Apr, 2020
    - Nov, 2024
  • Measuring Learning Effectiveness
    LinkedIn
    Apr, 2020
    - Nov, 2024
  • Train the Trainer
    LinkedIn
    Apr, 2020
    - Nov, 2024
  • Gaining Internal Buy-In for Elearning Training
    LinkedIn
    Mar, 2020
    - Nov, 2024
  • Marketing Communications
    LinkedIn
    Feb, 2020
    - Nov, 2024
  • Foundations of Learning Management Systems (LMS)
    LinkedIn
    Aug, 2019
    - Nov, 2024
  • Instructional Design Essentials: Models of ID
    LinkedIn
    Aug, 2019
    - Nov, 2024
  • Organizational Learning and Development
    LinkedIn
    Aug, 2019
    - Nov, 2024
  • ⇨ Human Resources Management Certificate
    University of California, Irvine Division of Continuing Education
    Dec, 2015
    - Nov, 2024
  • ⇨ Completed Neurostar TMS Treatment Certification
    Neuronetics, Inc.
    Aug, 2015
    - Nov, 2024
  • Analytics with Google Analytics
    Digital Marketing Institute
    Apr, 2021
    - Nov, 2024
  • Content Marketing
    Digital Marketing Institute
    Apr, 2021
    - Nov, 2024
  • Digital Marketing Strategy
    Digital Marketing Institute
    Apr, 2021
    - Nov, 2024
  • Email Marketing
    Digital Marketing Institute
    Apr, 2021
    - Nov, 2024
  • Introduction to Digital Marketing
    Digital Marketing Institute
    Apr, 2021
    - Nov, 2024
  • Paid Search (PPC) with Google Ads
    Digital Marketing Institute
    Apr, 2021
    - Nov, 2024
  • SEO (Search Engine Optimization)
    Digital Marketing Institute
    Apr, 2021
    - Nov, 2024
  • Social Media Marketing
    Digital Marketing Institute
    Apr, 2021
    - Nov, 2024
  • Website Optimization
    Digital Marketing Institute
    Apr, 2021
    - Nov, 2024
  • YouTube and Display Advertising
    Digital Marketing Institute
    Apr, 2021
    - Nov, 2024

Experience

  • Neuronetics, Inc.
    • United States
    • Medical Equipment Manufacturing
    • 100 - 200 Employee
    • Clinical Training Manager
      • May 2022 - Present

      ☛ By successfully launching New Accounts, I was able to increase the company’s revenue by 150%, and the Doctor’s practice revenue by 350%. ☛ By suggesting we utilize more in-depth TrakStar Trainings, I was able to aid in increasing utilization of potential patients by 250%. ☛ By showing new hires how to do new patient and daily patient positioning, I was able to develop their skill set by 200% in their trainings. ☛ By dedicating twice as much time training new trainees at Doctor’s practices, I strengthened customer-relationships and improved Training Methods by 200% in efficiency by treating the offices’ patients. ☛ By training offices on Virtual Trakstar, I better utilized the system to increase their patient conversion rate by 150%. ☛ By researching and participating in Clinical Research, I was able to help Doctors and their Staff better treat their patients by providing 200% more Clinical Data than they previously used. ☛ By doing efficient trainings, I was able to stay #1 on the Leadership Board for over 1 year in the entire company for both Clinical Trainings and TrakStar Trainings. ☛ By taking a Lead role, I was able to help the Sales Team exceed their quotas by 125% by being an exceptional Team Player. ☛ Worked with Practice Development Managers in territories where roles were being filled to conduct trainings and educating Doctors and Practices on the benefit and value of Neurostar TMS from both a clinical and educational perspective. ☛ Conducted Zoom Trainings, educated and invited Doctors to Neurostar University, followed up with modules on Neurostar EDU, brought educational materials to Doctor's offices on how they can help their patients achieve the highest response and remission rates, as well as explaining to the Doctors the difference between PHQ9 and PHQ10 assessments. Show less

  • Glidewell Dental
    • United States
    • Medical Equipment Manufacturing
    • 700 & Above Employee
    • Customer Relations Representative | Sales Support Specialist
      • Nov 2020 - Apr 2022

      ☛ By being a proactive team member, I was able to bring insight to training programs and objectives through team meetings. ☛ By giving insight to Team Members, Team Leads, and Supervisors, I was able to provide input and feedback on expanding eLearning courses and hitting department goals. ☛ Maintained an 87% or higher call availability. ☛ By working as a strong team player, I helped department maintain an interflow of 4% or less. ☛ Maintained a high call quality of 95-100% consistently by providing exceptional customer service. ☛ Increased retention of patients by 30% by consistently providing consistent and solid customer service through inbound and outbound calls. ☛ Grew communication flow channel by 30% between the Doctor and Technical Assistants by following up on thorough notes as a customer service liaison. ☛ As a Sales Support Specialist, improved bottom line by educating customer on various product options, pricing, features, and indications along with working lab times working as a communication coordinator between client and Glidewell Direct. ☛ Improved cross-selling strategies by expanding on product knowledge helping aid the customer in various products such as BruxZir Crowns and Bridges, Nightguards, Denture, and Implant related products. ☛ Effective use of GCX CRM and GO systems with strict attention to detail. ☛ Solid command of GCM and DL Plus systems in order to research specifics on tracking previous cases. ☛ Fluid utilization of multiple platforms including collaboration on Microsoft Teams, Taske, Cisco Finesse, and Cisco Jabber for teamwork and interaction. ☛ I helped expand Customer Experience and Customer Care Departments by being able to cross-over between departments to aid in both Inbound and Outbound calls. ☛ By expanding the Customer Service Department’s reach, I was able to create a strong LinkedIn presence with the Marketing Department. Show less

  • Newport TMS Treatment Center
    • Neurostar TMS Training & Development Specialist | Medical Device Manager
      • Aug 2015 - Nov 2020

      ☛ Increased revenue over 200% by developing and implementing a process for staff to proactively schedule patients on the Neurostar TMS (Transcranial Magnetic Stimulation) device.☛ Increased medical device utilization rate from 19% to 63% by training staff on the basic usage of the device.☛ Brought patient results for Neurostar treatment to industry standards by arranging quarterly training from Neuronetics.☛ Increased revenue additional 200% by purchasing additional Neurostar TMS device and increasing number of patients treated.☛ By implementing a weekly instructional training method, I created a thorough flow of training for staff utilizing the medical device.☛ Developed a more streamlined structure for employee performance by implementing weekly follow-up employee performance procedures.☛ Enhanced overall company and employee performance over 200% improvement by setting company goals to achieve more TMS patient’s retention as well as lower scores on their PHQ9s in Trakstar.☛ Dynamic and fast-paced development of employees and leading talent led to greater retention of patients by 200%.☛ Incorporated a manual used for reference for weekly training on TMS by creating a facilitator and employee guides.☛ By incorporating best team training methods through the use of the Quick Reference Guide, I designed best learning solutions for the TMS. Show less

    • Digital & Social Media Marketing Coordinator | Educational Consultant | Process Improvement
      • Mar 2015 - Nov 2020

      ☛ Increased referrals approximately 250% by accessibly having more communication with new word-of-mouth referral partners.☛ Increased referrals approximately 250% by creating email campaign for untapped marketing.☛ Increased referrals approximately 250% by getting doctors interested more in learning about the TMS through new email advertising campaign.☛ 300% more TMS appointments were set by creating survey questionnaires in which I identified an untapped patient pool from psychologist’s offices.☛ Increased business opportunities by 250% accessibly having more frequent communication with referral partners.☛ Better articulated practice's value proposition by delivering a user-friendly fresh website working closely with digital marketing consultant expanding the companies’ SEO, Rankings, Google Analytics tracking, Google Ads, Facebook Advertising, and effective utilization of WordPress.☛ Grew Facebook likes from 2 to 412 and followers from 2 to 409 by developing and implementing Facebook Advertising strategy.☛ Increased average review ratings from 2.5 stars to 4.8 by proactively asking customers to give their reviews.☛ Expanded the company's referral source by 250% by following up with new customer inquires through the Neurostar website for consultations and initial evaluations.☛ Created a strong advertising campaign with other doctors' offices by leveraging knowledge based principles and giving them resources and hosting open houses. Show less

    • Office Manager | HR Recruiter | Healthcare Administrator
      • Nov 2014 - Nov 2020

      ☛ Grew revenue generation capacity 450% by hiring, training, and developing new staff.☛ Increased follow-up activity from under 50% to over 80% for incoming customer service calls for TMS by developing and implementing new customer service procedures.☛ Significantly improved patient satisfaction and experience by creating new staff procedures leveraging project management principles. ☛ Significantly increased acceptance rates and timeliness of prior authorizations by teaching staff how to take and leverage effective patient notes.☛ Hired and Certified 5 new hires and an intern by interviewing and screening candidates for TMS Coordinator and administrative positions after identifying a lack of recruitment practices.☛ Worked closely with biller on insurance verification for regular and Neurostar TMS patients in Practice Mate and EHR 24/7 through Office Ally, as well as Neurostar Benefits Investigation to maintain a consistency in verification and explanation of benefits so the provider is paid in a timely manner. Show less

  • Global Connection Network
    • Greater Orange County Area
    • International Sales & Marketing Consultant
      • Jan 2013 - Nov 2014

      ➟ Grew revenue capacity additional 200% by creating strong advertising campaign and promotion through efficient use of resources. ➟ Expanded use of International Sim Cards in locations by 150% through building relationships in underutilized territories. ➟ Improvement of inbound calls from 30% to 60% by connecting with more calls and word of mouth. ➟ Outbound calls increased from under 40% to over 80% by proactively following up with clients and meeting their needs. ➟ Grew revenue capacity additional 200% by creating strong advertising campaign and promotion through efficient use of resources. ➟ Expanded use of International Sim Cards in locations by 150% through building relationships in underutilized territories. ➟ Improvement of inbound calls from 30% to 60% by connecting with more calls and word of mouth. ➟ Outbound calls increased from under 40% to over 80% by proactively following up with clients and meeting their needs.

  • Genpact Enterprises
    • Greater Orange County Area
    • Call Center | Customer Relations Representative
      • Sep 2011 - Dec 2012

      ➟ Increased retention from under 30% to 50% of Citibank Clients by hitting target goals through outbound calls. ➟ Over 30% customer service improvement through effective communication between clients, loan officers, and processors. ➟ Improved quality performance and service by training of Lean Six Sigma and process flow. ➟ Expanded communication flow by 30% between Loan Processors and Loan Officers by following up on each departments’ needs. ➟ Increased retention from under 30% to 50% of Citibank Clients by hitting target goals through outbound calls. ➟ Over 30% customer service improvement through effective communication between clients, loan officers, and processors. ➟ Improved quality performance and service by training of Lean Six Sigma and process flow. ➟ Expanded communication flow by 30% between Loan Processors and Loan Officers by following up on each departments’ needs.

  • Seven Telecom
    • Brazil
    • Telecommunications
    • 1 - 100 Employee
    • International Sales Representative
      • Mar 2011 - Sep 2011

      ➟ Increased revenue by 120% by expanding the International Sim Cards to multiple companies and distributors. ➟ Improved Customer Service 120% by educating customers on product and which locations they can be used. ➟ Increased referral sources by 120% by creating awareness of Sim Cards to multinational prospects and travel agencies. ➟ Increased revenue by 120% by expanding the International Sim Cards to multiple companies and distributors. ➟ Improved Customer Service 120% by educating customers on product and which locations they can be used. ➟ Increased referral sources by 120% by creating awareness of Sim Cards to multinational prospects and travel agencies.

  • Wise Steward Corporation
    • Financial Services
    • 1 - 100 Employee
    • Administrative Assistant
      • Jun 2009 - Dec 2010

      ➟ Increased retention of clients by 25% by helping improve the firm’s customer service through follow-up calls. ➟ Increased my ability to assist CFPs by better understanding ROI concepts. ➟ Enabled CFPs to prioritize and achieve higher close rates by organizing and color-coding Excel spreadsheets. ➟ Increased customer closing rate and retention by establishing efficient communications through mail merge. ➟ Increased retention of clients by 25% by helping improve the firm’s customer service through follow-up calls. ➟ Increased my ability to assist CFPs by better understanding ROI concepts. ➟ Enabled CFPs to prioritize and achieve higher close rates by organizing and color-coding Excel spreadsheets. ➟ Increased customer closing rate and retention by establishing efficient communications through mail merge.

  • Merrill Lynch
    • United States
    • Financial Services
    • 700 & Above Employee
    • Intern
      • Mar 2009 - Jun 2009

      ➟ Improved product presence an additional 25% by building rapport through door-to-door advertising of 401K and Certificate of Deposits. ➟ Improved customer satisfaction by effectively following up and broadening my knowledge of investment vehicles through training from Financial Advisors. ➟ Leveraged knowledge base of retirement plans by seeking mentorship from Financial Advisors and conducting a project. ➟ Improved product presence an additional 25% by building rapport through door-to-door advertising of 401K and Certificate of Deposits. ➟ Improved customer satisfaction by effectively following up and broadening my knowledge of investment vehicles through training from Financial Advisors. ➟ Leveraged knowledge base of retirement plans by seeking mentorship from Financial Advisors and conducting a project.

  • Pacific Western Bank
    • United States
    • Banking
    • 700 & Above Employee
    • Commercial Loan Clerk
      • Jan 2006 - Jun 2007

      ➟ Reduced loan funding timing 30% by taking on the assessment of financial statements and writing credit reports. ➟ Increased loan funding 30% through organized communication between commercial loan officers and processor. ➟ Increased potential revenue 10% by following up with involved parties on status of loan and insurance paperwork. ➟ Reduced loan funding timing 30% by taking on the assessment of financial statements and writing credit reports. ➟ Increased loan funding 30% through organized communication between commercial loan officers and processor. ➟ Increased potential revenue 10% by following up with involved parties on status of loan and insurance paperwork.

Education

  • Azusa Pacific University
    Graduated with a Master’s Degree, Master of Business Management (MBM), w/a concentration in Organizational Development and Change
    2016 - 2019
  • Hope International University
    Graduated with a Bachelor of Science Degree, Business Administration and Management, General
    2008 - 2010

Community

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