Experience

JTC Group
• United Kingdom
• Financial Services
• 700 & Above Employee
• Transfer Agent

  • Nov 2022 - Present

Langham Hall
• United Kingdom
• Financial Services
• 400 - 500 Employee
• Transfer Agent

  • Nov 2021 - Nov 2022

SS&C Technologies
• Dealing Services Lead Associate
• Lead Associate

  • Jul 2018 - Oct 2021

  My job role includes managing work queues within SLA’s for allocated Management companies and any additional work is completed within guidelines. Further responsibilities to my day to day role; involve me ensuring that all queries and e-mails are responded to in a timely manner. I have developed a strong understanding of ISA’s, OEIC’s, Unit Trusts and Investment Trusts. Over my time within dealing services I have become very skilled with managing the dealing queues, whilst ensuring our daily SLA’s are met across all Mancos and all of our books are closed on time. I am able to determine which tasks are key critical tasks and which can be finished by close of business. Other area’s I have been able to develop further are my Word and Excel skills. Through completing my apprenticeship I have been able to study and pass the IOC introduction to securities exam. Customer service is a key component to my daily tasks and something that I strive to uphold by producing good quality of work and service every day. Show less



Tyler Estates

• United Kingdom
• Real Estate
• 1 - 100 Employee

• Real Estate Administrator

  • Jul 2016 - Jul 2018

  Everyday I would be booking viewings, valuations and listings over the phone and emails with clients. I would have to go through certain questions to ensure they would be a good tenant for a rental property or finding the right timeslot for them to visit a property. I would regularly carry out viewings with potential buyers, although my job was mostly office based I was happy to lead viewings when it was required. Another big part of my job was Social media marketing; I would create lots of adverts via Adobe Photoshop to be put on multiple social media sites. I would also regularly do inventories at rental properties to ensure we were aware of everything in a flat before a new tenant would move in. I would add potential viewers and vendors to the system on a daily basis which would require a keen eye for detail. Show less



Paul Robinson Solicitors LLP

• United Kingdom
• Law Practice
• 1 - 100 Employee

• Business Secretary

  • Mar 2016 - Jul 2016

  I volunteered to work at Paul Robinsons on work experience for 4 months (2 days a week) so I could get more experience when I was finishing school. I would have to file all post coming in from other solicitors or estate agents into the correct files for if we needed them in the future. I would be dealing with incoming calls from a range of different clients; this is something I’ve done consistently throughout all my jobs. I volunteered to work at Paul Robinsons on work experience for 4 months (2 days a week) so I could get more experience when I was finishing school. I would have to file all post coming in from other solicitors or estate agents into the correct files for if we needed them in the future. I would be dealing with incoming calls from a range of different clients; this is something I’ve done consistently throughout all my jobs.



Domino's

• Canada
• Internet Publishing
• 1 - 100 Employee

• Sales Clerk

  • Sep 2015 - Dec 2015

  My job would include taking orders over the phone and face to face, cutting pizzas and applying toppings, It would include some late night shifts where a few of us would be tasked with the close shift. My job would include taking orders over the phone and face to face, cutting pizzas and applying toppings, It would include some late night shifts where a few of us would be tasked with the close shift.

• Estate Agent

  • Jun 2012 - Sep 2015

  As an administrator at Tyler estates there were varied tasks in which I was responsible for. As this was my first job and as part of the family business this shaped my knowledge of business professionalism and maintaining multiple tasks and SLA’s. I would use my initiative during quieter periods and contact clients from the data base and would use my social skills to enquire regarding any clients who were looking to buy or sell houses. This role enabled me to use my strong IT knowledge and computer skills to investigate and resolve issues within the work place and therefore allow the business to run smoothly. I used my strong problem solving skills and people skills to coach and develop the other staff to spread the knowledge I had and make it a more efficient place to work. Show less