Experience

Multrees Investor Services

• United Kingdom
• Financial Services
• 100 - 200 Employee

• Infrastructure Analyst

  • Sep 2022 - Present



Computershare

• Australia
• Financial Services
• 700 & Above Employee

• Information Technology Operations Analyst

  • Mar 2022 - Sep 2022



Lenstore

• United Kingdom
• Online and Mail Order Retail
• 1 - 100 Employee

• IT Support Administrator

  • Jan 2018 - Mar 2022

  · Providing 1st and 2nd line support within a company of 100 – 150 employees across two sites.· Onboarding users to company systems such as O365, AWS, Google suite, Ring central, Confluence, Atlassian, Jira, Bamboo HR, Zoho and Paxton door entry system.· Machine builds· Systems support· Network infrastructure troubleshooting · Offboarding employees from business-critical systems· Providing remote desktop support via phone, Microsoft Teams, email, and TeamViewer.· Troubleshooting hardware issues on a variety of devices such as laptops, desktops, printers.· Troubleshooting software configuration issues· Asset tagging and asset database management· Hardware procurement · License provisioning · Escalating higher-level issues to 3rd line engineers· Updating internal documentation Show less

• Warehouse Manager

  • Jun 2013 - Dec 2017

  · Ensure 100% order fulfillment on a daily basis · Ensure proper communication and training is given to staff regarding new company procedures, bonus incentives, and product information ·· Set performance goals and encourage the team to meet those goals.· Create shift rotas.· Operational inventory and supplies management· Work closely with HR department to ensure that all departmental HR tasks/requests are carried out in a timely manner· · Ensure premises and all associated facilities meet health and safety requirements, as well as fire safety regulations · · Manage, co-ordinate and plan essential services such as security, building maintenance, cleaning, and waste management· Perform cost analysis and comparison in relation to required goods or services to achieve maximum value for money. Show less



Eloise Lingerie

• Retail
• 1 - 100 Employee

• Warehouse Operative

  • Jun 2011 - May 2013

  · Pick and packing orders · Replenishing stock and coordinating a team of 7 during annual stock takes · Processing returns and inspecting for faults · Inputting stock information onto Company database system (NAVISION/CHAOS) and assisting sales department with all stock related queries · Goods out – preparing parcels for delivery within the UK and booking all post on to Royal Mail website. Preparing pallets for overseas delivery and liaising with royal mail and freight forwarding companies regarding the collection and delivery of all orders. · Goods in – unloading stock off of lorries, inspecting quality of goods, checking stock off against delivery notes and liaising with manager regarding discrepancies and/or faults · Maintaining adequate levels of packaging and stationery required for the smooth running of the warehouse and all other relevant manual and administrative duties. Show less



Serco Group plc / ADR

• London, England, United Kingdom

• Prisoner Custody Officer,

  • Feb 2008 - May 2011

  · Escorting custodies around court premises, ie. to and from courts, legal visits, and custodial vehicles · Monitoring legal visits, and performing security checks on all aspects of the court premises · Logging custodies onto the SERCO database, Court Activity Tracking System (C.A.T.S) · Jailing which involves performing class B and, metallic wand search and looking after general well-being and safety of the custodies whilst held in court cells · Participating in the control and restraint of custodies who fail to comply with orders given by judges, court staff or other PCO’s, who try to self-harm or harm other prisoners or members of staff . · Maintaining reporting procures and updating prisoner records abiding by strict government and company guidelines and regulation Show less