Experience

American Color Imaging

• United States
• Photography
• 1 - 100 Employee

• ROES Support Specialist

  • Mar 2016 - Present

  Started as Tech Support and worked my way up to managing multiple e-commerce ordering platforms including the main platform responsible for the bulk of the companies revenue. My position at ACI has had me handle a variety of responsibilities. From customer service help desk to software programming. I've been project lead on major updates to ACI’s main e-commerce platform overseeing front and backend updates including new HTML based navigation, integrating a new FTP process to transfer orders, creating new processing servers to accommodate increased order flow, and performing end-to-end testing of the entire project Train Customer Service regarding: - Foundational Windows/Mac OS functionality - Help desk technical support for customers - Both common and industry-specific software Coordinate with other departments on large projects - Roll out catalog-wide pricing update - Gather and input product specifications, images, pricing, and update deployment in order to meet marketing and sales deadlines - Work with high-volume customers to setup custom ordering software and products - Create and test new product lines, both technical aspects and physical production of products - Revamp existing software to make it more user friendly and stream-lined Basic IT Support - Troubleshoot, install and repair printers - Manage Virtual Servers via VMware - Restore lost/deleted files - Set up and maintain domain users - Lay new network cable | Helped upgrade to fiber connection Show less



YE OLDE STRIPPERY, CORP.

• United States
• Retail

• Furniture Conservator

  • Jun 2010 - Mar 2016

  Worked all aspects of furniture restoration process. The general steps were as follows: 1. Disassembly 2. Chemical stripping of old varnish/paint 3. Sanding & repair 4. Application of new coats of finish & stain 5. Touch-up of damaged areas 6. Reassembly My duties also included setting up social media channels for the company, customer service, mirror silvering, initial cost estimates, final sales transactions and delivery/pickup of items. Worked all aspects of furniture restoration process. The general steps were as follows: 1. Disassembly 2. Chemical stripping of old varnish/paint 3. Sanding & repair 4. Application of new coats of finish & stain 5. Touch-up of damaged areas 6. Reassembly My duties also included setting up social media channels for the company, customer service, mirror silvering, initial cost estimates, final sales transactions and delivery/pickup of items.