Experience

The Riviera Hotel & Apartments
• United Kingdom
• Hospitality
• 1 - 100 Employee
• Business Development Director

  • Sep 2013 - Present


Riviera Hotel & Holiday Apartments

• Sales Development Manager

  • 2008 - 2012

  Head of the Sales, Reservations and the Meetings and Event Team Sought new business and opportunities across ALL markets to Maximise Sales Revenue in my first 15 months grew by 30% and weddings increased from 15 a year to 55 Follow up on sales leads to create new local corporate accounts, develop relationships with existing accounts and contacts Conduct showarounds and entertain clients along with local networking Organised and attended weddings fairs and national exhibitions Managed mailings and databases and sent regular email newsletter with current offers Created and distributed rates maintaining parity Set selling strategy for rates by using opera revenue management system overbooking levels Managed OTA by using rate tiger and managed all 3pp websites Created & designed promotions, advertising and general marketing Created weddings packages, conference packages, xmas party packages etc Produce conversion, market segment stats and revenue reports Facebook and other Social media Managed and re designed hotel website and continually updated with promotional offers Forecasting, Budgets and involved in reviewing P&L accounts 



Thistle Hotels

• United Kingdom
• Hospitality
• 100 - 200 Employee

• Revenue Manager

  • Jan 1996 - Jan 2006

  Manage & control the reservations and meeting & event department, implementing best practices to archive budgeted rev par and rev pam and to achieve the company revenue standards Advertising Create promotions and special offers Sales plans for both rooms and f&b Hold weekly strategy meetings Budgets and forecasting by market segment Manage all 3pp websites and maintain parity Won HOD of the year at thistle employee awards and won a trip to New York Manage & control the reservations and meeting & event department, implementing best practices to archive budgeted rev par and rev pam and to achieve the company revenue standards Advertising Create promotions and special offers Sales plans for both rooms and f&b Hold weekly strategy meetings Budgets and forecasting by market segment Manage all 3pp websites and maintain parity Won HOD of the year at thistle employee awards and won a trip to New York