Experience

Dannells

• United Kingdom
• Arts & Crafts
• 1 - 100 Employee

• • Apr 2019 - Present

  Responsibility for the strategic and operational development of the Dannells - www.dannellsblog.com - I write inspirational, educational and creative content, to promote and increase sales and product awareness of Dannells’ lampshade making and craft kit products. By researching interior and creative trends, I link relevant in-house products, source external contributors and develop ideas to engage hobby and professional lampshade makers, measuring success by analysing data against targets, whilst reviewing customer feedback and engagement Show less

• • Nov 2015 - Present

  Presenting and creating professional, informative and above all fun tutorials on how to make Needcraft lampshade making kits for online You tube content. With a range of over 30 lampshade making kits, I help enhance the products with clear step by step instructions, hints, tips and ideas to inspire the customer. I assist in planning shots, close ups and monitor overall film quality.I also run Lampshade making tutorials at events such as CHSI trade shows (Stitches) as well as teaching more intensive lampshade courses at the Ministry of Craft in Manchester. Show less



FWL Associates Ltd

• Business Co-ordinator

  • Jan 2018 - Present

  Responsibility for creating and managing business processes for a Management Consultancy, specialising in the Special Needs Education sector, using my skills to support our Associate team to deliver to the highest standard possible. I manage all financial aspects of the consultancy from invoicing and account reconciliation to cash flow forecasting and I am the first point of contact for prospective FWL Clients. Working closely with the Managing Director and Associate Team I identify new business opportunities and develop new products to take to market. I've sucessfully built new products, through effective research, well written marketing materials and by monitoring outcomes and associates costs. As a growing Consultancy, I manage the HR needs of our growing team from seeking out potential Associates to creating contracts. I also manage and update the FWL website. http://www.fwl.associates/ Show less



Manchester Mind

• United Kingdom
• Mental Health Care
• 1 - 100 Employee

• Training Administrator

  • Mar 2020 - May 2021

  Creatively and flexibly providing administrative support to the internal team, individuals, groups and employers who want to train with Manchester Mind, by enabling smooth workflows and being responsive to needs of all stakeholders. By managing the training database, creating accurate records, responding to enquiries and liaising with future and current Manchester Mind training clients, I ensure we deliver the highest quality of mental health training possible. Creatively and flexibly providing administrative support to the internal team, individuals, groups and employers who want to train with Manchester Mind, by enabling smooth workflows and being responsive to needs of all stakeholders. By managing the training database, creating accurate records, responding to enquiries and liaising with future and current Manchester Mind training clients, I ensure we deliver the highest quality of mental health training possible.



Practical Publishing

• United Kingdom
• Book and Periodical Publishing
• 1 - 100 Employee

• Blog Manager - Simple Sew Patterns

  • Apr 2019 - Aug 2020

  Management of the Simple Sew blog, primarily the coordination of a team of twelve sewing bloggers, who make and review Simple Sew patterns on a voluntary basis. My role involves the developing marketing campaign ideas, the organisiation of fabrics and patterns for the team, scheduling and loading of posts and recruitment of new blogger talent, with the overall aim of creating an inspirational and educational resource for Simple Sew customers. Management of the Simple Sew blog, primarily the coordination of a team of twelve sewing bloggers, who make and review Simple Sew patterns on a voluntary basis. My role involves the developing marketing campaign ideas, the organisiation of fabrics and patterns for the team, scheduling and loading of posts and recruitment of new blogger talent, with the overall aim of creating an inspirational and educational resource for Simple Sew customers.

• Editor (Sew Now Magazine)

  • Aug 2015 - Nov 2018

  Editor of Sew Now magazine, a national monthly magazine for beginners and intermediate sewists who have a passion for dressmaking, sewing home accessories and making fun projects for kids. Project management, creating copy and working to tight deadlines were key responsibilities of my role as Editor, alongside understanding the level and taste of my audience and planning and commissioning appropriate external designers to bring them new and inspiring projects, making each issue fresh and exciting. In addition to this I worked closely with advertisers and partners to develop coverage that will work commercially for both parties and offer subsequent benefits to the reader. Show less



MINISTRY OF CRAFT LIMITED

• United Kingdom
• Education Administration Programs

• Founder and Owner

  • Apr 2009 - Apr 2015

  After pursuing a life long passion for craft and sewing I developed the vision and concept for a workshop based business into a profitable enterprise, using my managerial skills, business experience and resilience. Within 6 years of opening Ministry of Craft delivered 75 different courses, equating to over 900 course sessions and taught new skills to just over 3000 customers. I ran the business with a small team of four part time staff, employing experts within their creative fields, to teach. Ministry of Craft, quickly developed a reputation for being the best craft workshop provider in the North West and was credited as such by the Guardian, amongst other press and warranted appearances on BBC Breakfast and local radio. Show less



British Waterways

• United Kingdom
• Travel Arrangements
• 1 - 100 Employee

• Leisure Development Manager

  • May 2006 - Mar 2009

  Responsibility for developing the mooring product including the creation and implementation of a mooring improvement programme, the delivery of the mooring pricing for 2008/2009 and the development of initiatives to maximize income from 49 mooring sites. Management of the License and Mooring team to meet key business targets, while promoting continuously improved service delivery standards, efficiency and productivity, at all levels. Key business unit contact for the development of new marinas, liaising with clients and internal departments to deliver information and assistance, to tight timescales. Working within a highly reactive environment, using problem solving and negotiation skills to develop suitable solutions to customer and health and safety issues. Handling of customer complaints, face to face, over the telephone and in writing. Driving new systems to capture income from a variety of Leisure Business products and services. Show less



Museum of Science and Industry

• United States
• Investment Banking

• Visitor Experience Manager

  • Jan 2000 - May 2004

  Management of the Visitor Services Department, consisting of 27 permanent staff including Customer Service delivery throughout all front of house departments, servicing 400,000 annual visitors. A key achievement was the successful introduction of a Customer Service Strategy, raising standards and awareness within all departments and aligning service delivery with national and regional visitor attractions, alongside: • The preservation and presentation of the Museum site, encompassing security, fire prevention, cleanliness and Health & Safety. • Enhancement of products and facilities, development of income generation initiatives, visitor flow and seasonal planning. • Budget planning and management totaling £350,000. Show less



Holidaybreak Plc

• Overseas Area Manager

  • Dec 1998 - Dec 2000

  Overall responsibility for 700 units of accommodation, across 22 campsites and the management, development and welfare of 80 multi-national customers service representatives. This role involved partnership working with campsite owners, ownership of overall Health & Safety, product development and recruitment. Overall responsibility for 700 units of accommodation, across 22 campsites and the management, development and welfare of 80 multi-national customers service representatives. This role involved partnership working with campsite owners, ownership of overall Health & Safety, product development and recruitment.