Experience

Foot Locker Corporate Services, Inc.

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• Information Technology Help Desk Technician

  • May 2018 - Sep 2019

  o Provide accurate troubleshooting steps to stores calling for IT help o Keep detail oriented tickets about issues being worked on o Assign technicians to preform onsite troubleshooting and aide technicians with guidance over the phone o Troubleshoot incidents reported to corporate through self-service system o Follow troubleshooting documentation o Provide accurate troubleshooting steps to stores calling for IT help o Keep detail oriented tickets about issues being worked on o Assign technicians to preform onsite troubleshooting and aide technicians with guidance over the phone o Troubleshoot incidents reported to corporate through self-service system o Follow troubleshooting documentation



Assurant

• United States
• Insurance
• 700 & Above Employee

• Quality Inspector

  • Nov 2015 - May 2018

  o Inspect and refurbish cell phones o Responsible disposal of sensitive customer & company data o Keep a well maintained and audited list of parts. o Inspect and refurbish cell phones o Responsible disposal of sensitive customer & company data o Keep a well maintained and audited list of parts.



Weis Markets

• United States
• Retail
• 700 & Above Employee

• Front End Supervisor

  • Feb 2013 - Nov 2015

  o Maintain customer records in store loyalty database o Act as point of contact for unsatisfied customers o Facilitate returns & exchanges o Manage daily workforce & schedule breaks o Anticipate customer density throughout the day and load up on staff during rushes o Apply batch files from remote server to local store database o Asset protection & price maintenance o Maintain customer records in store loyalty database o Act as point of contact for unsatisfied customers o Facilitate returns & exchanges o Manage daily workforce & schedule breaks o Anticipate customer density throughout the day and load up on staff during rushes o Apply batch files from remote server to local store database o Asset protection & price maintenance