Experience

Planet Lincoln Dallas Love Field

• United States
• Automotive
• 1 - 100 Employee

• Service Advisor

  • Oct 2020 - Present

  - Write and up sell services - Maintain CSE score above group - Keep clients updated on there vehicle status - Handle my loaner's for clients main shop and/or basic services - Dispatch all vehicles that come in for all advisors and distribute them evenly and properly to technician's. - Keep and open line of commination with the technicians and clients. - Write and up sell services - Maintain CSE score above group - Keep clients updated on there vehicle status - Handle my loaner's for clients main shop and/or basic services - Dispatch all vehicles that come in for all advisors and distribute them evenly and properly to technician's. - Keep and open line of commination with the technicians and clients.



John Eagle Honda of Dallas

• Motor Vehicle Manufacturing
• 1 - 100 Employee

• Internet Director/Service BDC Director/Service Advisor

  • Mar 2019 - Oct 2020

  Make over 50 inbound and outbound calls - Desk and close deals via in person, phone, text, email. - Maintain the store's CSE and CSI for Presidents Award - Handle and maintain ALL CRM's, Eleads, dealertrack, Reynolds, CDK, Vauto, Xtime, DealerRater, etc. - Train and coach sales team and Service BDC. - RDR vehicles - Audit CRM's and Sales team, make sure deals were properly done per store policy (hold 2 points, 1st pencil standard rates, service and Salescustomers have proper emails for CSI and CSE, etc) - Make sure handle any client issues in sales or service. - Manage daily task from the General Manager, reports, meetings, sales reps, Lunch's, etc. - Meet or exceed sales goals - Write and up service - Maintain CSE score above Zone Show less



David McDavid Honda of Frisco

• United States
• Retail
• 1 - 100 Employee

• Internet Sales/ Assistant Sales Manager/ Fleet Manager

  • May 2013 - Mar 2019

  - Make over 50 inbound and outbound calls - One touch with the clients (demo, pencil, deliver) - Train and coach floor sales team (12 steps of sales) - Create spreadsheets and schedules for floor sales team to help them keep track of EMPLOYMENT HISTORY there sales and manage proper scheduling. - Take turn over's for all sales team and managers, close/lock the deals in. - Handle repeat, referral, and heat customers to make sure 100% satisficed with there purchase and experience. Show less