Experience

Visyon

• United Kingdom
• Individual and Family Services
• 1 - 100 Employee

• Head of Therapeutic Services

  • Apr 2019 - Present



Visyon

• Therapeutic Services Manager

  • Nov 2015 - Apr 2019

• Centre Manager/ Business Support Manager

  • Oct 2009 - Nov 2015

  • Management of Visyon’s centre and business support. Supporting a team of 24 staff members; 16 sessional workers and of a team of 40 volunteers.• A wide variety role requiring problem solving and flexibility • Carrying out the HR function of the charity, supporting colleagues; managing the recruitment and induction process of new staff and volunteers.• Providing support to the CEO across a wide number of functions within the charity including grant applications.• Carrying out marketing of the charity through social network and press, supporting fundraising events and applying for small grants.• Regular reporting to the board of trustees on a wide range of organisational functions.• Working alongside the Local Authority Safeguarding Team to deliver an in house accredited Safeguarding training programme

• Volunteer Co-ordinator

  • May 2009 - Oct 2009



Sustrans

• United Kingdom
• Non-profit Organizations
• 500 - 600 Employee

• Senior Project Officer, Fieldwork Operations

  • Nov 2005 - May 2008

  Co-ordinating local fieldwork operations in Sustrans’ TravelSmart Individualised Travel Marketing (ITM) programme, managing the set-up of field offices (including recruitment and training of staff) performance monitoring.• Co-ordinated the set-up of 18 field offices across eight project towns and cities, all to operational and financial targets. Included staff recruitment and training, securing suitable premises and office services.• Co-ordinated daily and weekly performance reporting and regular client project reports.• Full Management of one TravelSmart project, including client and partner liaison (Local Authorities and public transport operators) and line management of field office manager.• Day to day support of local field office managers, and problem solving. Development of the staff training programme, including the production of training handbooks, and a process for delivering the training across all of the TravelSmart projects, resulting in significant impacts on the quality of field office employees’ work and performance.



Lloyds Bank

• United Kingdom
• Banking
• 700 & Above Employee

• Assistant Manager, Mystery Shopping Programme

  • Nov 2004 - Nov 2005

  Management of the Lloyds TSB Mystery Shopping programme, with an annual budget of £1m including maintenance of supplier relationships. Provision of consultancy and expert advice to internal customers regarding the ongoing programme and ad-hoc mystery shops, including additional analysis from survey results. Co-ordinating of stakeholder requirements and establishing the priority of the overall programme.

• Customer Research Executive

  • Dec 2002 - Nov 2004

  Management of ad-hoc and ongoing research projects. Responsible for managing and interpreting data from one of the largest financial syndicated surveys, producing in-depth analysis reports and Key Performance Indicators. Production of research plans for internal team and ad-hoc reports from past research.



Lloyds Bank

• United Kingdom
• Banking
• 700 & Above Employee

• Marketing Analyst, Business Studies placement

  • Jul 1999 - Aug 2000

  Utilising a number of software packages to analyse customer data for marketing purposes. Presentation of results in a concise and analytical style to both internal and external customers for business decision making. Utilising a number of software packages to analyse customer data for marketing purposes. Presentation of results in a concise and analytical style to both internal and external customers for business decision making.