Experience

Cloud Imperium Games

• United States
• Computer Games
• 500 - 600 Employee

• Player Experience Lead

  • Dec 2021 - Present

  Austin, Texas, United States

• Concierge Support Manager

  • Mar 2021 - Present

• Concierge Lead

  • Jul 2020 - Present

  Austin, Texas, United States

• Concierge Specialist

  • Oct 2019 - Present

  Austin, Texas



Dell Technologies

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• 3D Printer Technician

  • Apr 2015 - Nov 2019

  Austin, Texas Area Job Duties Included: -Worked closely with engineers to 3D Print various parts for internal concepting, testing or design work. -Prepared parts for 3D Printing using SLA, FDM and PolyJet 3D Printers -Provided insight to engineers on best practices to ensure parts are set up properly for 3D Printer use -Post-processing and delivery of 3D printed parts to engineering clients -Maintained documentation for day to day operations and maintenance for all 3D Printers.



Blizzard Entertainment

• United States
• Entertainment Providers
• 700 & Above Employee

• Specialist Game Master

  • Oct 2010 - Dec 2014

  Austin, Texas Area Job Duties Included: -Technical Support to troubleshoot computer issues our customers experienced affecting their ability to play our games. -Account Support: Including payment issues -In-Game Support (Primarily for World of Warcraft): Typically involving assistance with known game issues, Reporting new issues or bugs directly to QA and the development team -Work on Specialized Teams to address high ticket queues during especially busy periods Accomplishments: -Reached… Show more Job Duties Included: -Technical Support to troubleshoot computer issues our customers experienced affecting their ability to play our games. -Account Support: Including payment issues -In-Game Support (Primarily for World of Warcraft): Typically involving assistance with known game issues, Reporting new issues or bugs directly to QA and the development team -Work on Specialized Teams to address high ticket queues during especially busy periods Accomplishments: -Reached Specialist Game Master (Tier 2 Customer Support), undertaking more job responsibilities and higher metrics -Coached new team members on best practices and provided constructive feedback during their beginning time on the team -Nominated for "Feast of the Acclaimed Warrior" an employee recognition program based on exemplary performance over a quarter. Show less