Experience

CMT Learning - Euro Sports Camps - Sports Tours Europe

• United Kingdom
• Spectator Sports
• 1 - 100 Employee

• Event Transport & Logistics Operations Manager

  • Apr 2023 - 9 months

  London, England, United Kingdom



HBS

• Switzerland
• Media Production
• 500 - 600 Employee

• Assistant Transport Manager

  • Sep 2022 - Dec 2022

  Doha, Qatar



Birmingham 2022 Commonwealth Games

• United Kingdom
• Spectator Sports
• 100 - 200 Employee

• Transport Systems Manager

  • Aug 2021 - Aug 2022

  Birmingham, England, United Kingdom



National Express

• Operations Manager - Festivals & Events

  • Jun 2016 - Aug 2021

  Birmingham, United Kingdom Responsible for the operational planning & delivery of dedicated surface transport networks to and from high profile festivals and events in the UK. Developing operations for a diverse portfolio of events from smaller boutique concerts and festivals with remote management to large scale mass transport operations moving thousands of customers safely and efficiently.



National Express

• Delivering Excellence Associate

  • Jan 2017 - Jun 2017

  UK, USA & Bahrain Seconded to the first cohort of National Express' Delivering Excellence initiative launched by our CEO in December 2016. The group was tasked with delivering performance improvements and process standardisation in operational delivery across all National Express divisions; • Responsible for National Express' Bahraini and North American Divisions within the team. • Playing a key part of a diverse and experienced team to define projects, timelines, deliverables and manage… Show more Seconded to the first cohort of National Express' Delivering Excellence initiative launched by our CEO in December 2016. The group was tasked with delivering performance improvements and process standardisation in operational delivery across all National Express divisions; • Responsible for National Express' Bahraini and North American Divisions within the team. • Playing a key part of a diverse and experienced team to define projects, timelines, deliverables and manage stakeholders. • Working internationally with a wide range of colleagues from front line staff to senior divisional and group directors. • Applying appropriate Greenbelt LEAN principles and my operational experience to identify and present operational efficiencies available to each division. • Developing operating standards to cover all NEG divisions based on witnessed best practice. Key areas of focus were on improving Driver recruitment, training and performance management The first cohort successfully identified in excess of £500'000 in OPEX efficiency. Returning from the secondment, we are charged with delivering further Greenbelt lean projects to embed the culture more fully across the business. This will also be a Six Sigma LEAN Qualification project. Show less



National Express LTD

• United Kingdom
• Truck Transportation
• 700 & Above Employee

• Graduate Operations Manager

  • Jul 2015 - Jun 2016

  Birmingham, United Kingdom Graduate Trainee development programme following graduation focused on managing the operational delivery of a 24/7 public transport provider. The 18 month programme included 3 assignments across operational departments within the UK Coach Division: Interim Operations Manager - Festivals & Events: Driver Team Manager: • Acting as the line manager for a team of 62 front line staff. Service Quality Executive: • Set up and leadership of a customer experience project with… Show more Graduate Trainee development programme following graduation focused on managing the operational delivery of a 24/7 public transport provider. The 18 month programme included 3 assignments across operational departments within the UK Coach Division: Interim Operations Manager - Festivals & Events: Driver Team Manager: • Acting as the line manager for a team of 62 front line staff. Service Quality Executive: • Set up and leadership of a customer experience project with cross functional stakeholder working and implementation groups. Show less



British Airways

• United Kingdom
• Airlines and Aviation
• 700 & Above Employee

• Campus Ambassador

  • Aug 2014 - Jul 2015

  Loughborough University & Heathrow Airport

• Customer Service Representative

  • Aug 2014 - Jul 2015

  LHR - London Heathrow Airport

• Business Executive - Heathrow Customer Services

  • Sep 2013 - Aug 2014

  LHR - London Heathrow Airport Cohort of the First Industrial Placement Programme with British Airways. Placed in Heathrow Customer Service (HCS), the department responsible for the timely, safe and efficient delivery of customer service propositions across 3 terminals at Heathrow Airport. Working in the Alliances, Customer Operations and Premium Product Centres of Excellence. I took this opportunity to see all areas of the operational environment of a leading international airline at one of the busiest international… Show more Cohort of the First Industrial Placement Programme with British Airways. Placed in Heathrow Customer Service (HCS), the department responsible for the timely, safe and efficient delivery of customer service propositions across 3 terminals at Heathrow Airport. Working in the Alliances, Customer Operations and Premium Product Centres of Excellence. I took this opportunity to see all areas of the operational environment of a leading international airline at one of the busiest international airport in the world.



National Express LLC

• United States
• Transportation/Trucking/Railroad
• 700 & Above Employee

• Customer Service Advisor

  • Jan 2012 - Oct 2013

  Part time employment whilst studying at university, primary duties include the sale of National Express and add-on products, helping passengers with their travel requirements and queries, helping passengers with station facilities, coach station operations including helping with boarding and disembarkation of coaches and the dispatch of services in a safe and timely manner. The contract nature, spread over 4 stations meant that my ability to be flexible was again stretched, as well as… Show more Part time employment whilst studying at university, primary duties include the sale of National Express and add-on products, helping passengers with their travel requirements and queries, helping passengers with station facilities, coach station operations including helping with boarding and disembarkation of coaches and the dispatch of services in a safe and timely manner. The contract nature, spread over 4 stations meant that my ability to be flexible was again stretched, as well as presenting new and unique problems that required team work and ingenuity all whilst working in a safety and time critical environment. Show less



LSUVelocity

• Trip Secretary

  • Feb 2012 - Mar 2013

  Working as part of an elected team to manage the affairs of a not-for-profit social organisation affiliated with Loughborough Students Union. I was directly responsible for the planning, organisation and operational direction of the society's travel plans. Including the organisation of annual international trips, the forging of new corporate level links between the society and organisations. As a member of the committee I was able to work with and influence a team, that saw significant… Show more Working as part of an elected team to manage the affairs of a not-for-profit social organisation affiliated with Loughborough Students Union. I was directly responsible for the planning, organisation and operational direction of the society's travel plans. Including the organisation of annual international trips, the forging of new corporate level links between the society and organisations. As a member of the committee I was able to work with and influence a team, that saw significant success. Increasing membership by over 70% and revenues by 45% in a 12 month period. We were double award winners for 2012-13: Best Use of Website (Lufbra.net) & Most Improved Society 2012-13. Show less



Young Enterprise UK - Connect

• Managing Director

  • Sep 2009 - Jul 2010

  Elected Managing Director of a functioning company, with a range of education products based around a locally published book series. This appointment gave me the opportunity to employ my theoretical knowledge into a practical scenario, allowing for a greater understanding and appreciation of theoretical knowledge.