Sam Rae
Client Services at Telnet at Telnet Services Limited- Claim this Profile
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Bio
Melanie Main
Sam and I work together at Telnet Services Ltd, where he is a Team Leader for the Sony Mobile team. Sam is a fount of information about the latest product releases, competitive stats and creative ways to turn customer conversations into opportunities. Sam is a talented, hard-working and warm co-worker who’d made a tremendous addition to any team, and a joy to collaborate with.
Melanie Main
Sam and I work together at Telnet Services Ltd, where he is a Team Leader for the Sony Mobile team. Sam is a fount of information about the latest product releases, competitive stats and creative ways to turn customer conversations into opportunities. Sam is a talented, hard-working and warm co-worker who’d made a tremendous addition to any team, and a joy to collaborate with.
Melanie Main
Sam and I work together at Telnet Services Ltd, where he is a Team Leader for the Sony Mobile team. Sam is a fount of information about the latest product releases, competitive stats and creative ways to turn customer conversations into opportunities. Sam is a talented, hard-working and warm co-worker who’d made a tremendous addition to any team, and a joy to collaborate with.
Melanie Main
Sam and I work together at Telnet Services Ltd, where he is a Team Leader for the Sony Mobile team. Sam is a fount of information about the latest product releases, competitive stats and creative ways to turn customer conversations into opportunities. Sam is a talented, hard-working and warm co-worker who’d made a tremendous addition to any team, and a joy to collaborate with.
Experience
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Telnet Services Limited
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New Zealand
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Outsourcing and Offshoring Consulting
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1 - 100 Employee
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Client Services at Telnet
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Sep 2005 - Present
I currently manage the outsourced call center services of seven clients for Telnet (Crime Stoppers, IUG, McDonalds, Silver fern Farms, Farmside, Automobile Association, Freeview. This involves ensuring we meet all KPI/SLA targets, manage training, staffing, reporting, quality assurance and compliance. I also manage the bespoke CRM options for all of the above clients through ContactSuite and the knowledge management for the same through SenseIQ. With 17 years experience at Telnet and over two decades of call center experience in both inbound tech support/customer service and outbound support/sales I am well suited to assist any business in meeting their call center needs. Show less
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Education
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Waihi College
Community
