Sales Support

• Jul 2023 - Present

Sales Administrator

• May 2021 - Jul 2023

- Assist Account Managers from quote creation stage to order processing ensuring all details and documentations are provided to keep in line with 10% order rejection KPI - Full ownership of major support and maintenance renewals including customer and supplier contact, requesting POs, limited upselling and managing related customer contracts - Support customers with order enquiries and assist with resolving issues and delays - Assist Account Managers from quote creation stage to order processing ensuring all details and documentations are provided to keep in line with 10% order rejection KPI - Full ownership of major support and maintenance renewals including customer and supplier contact, requesting POs, limited upselling and managing related customer contracts - Support customers with order enquiries and assist with resolving issues and delays

Temporary Administrator

• Nov 2020 - Jan 2021

- Basic administrative duties such as following up on and filing engineer timesheets and expenses, adding supplier invoices to Job Logic and following up on quotes with major clients around the UK - Basic administrative duties such as following up on and filing engineer timesheets and expenses, adding supplier invoices to Job Logic and following up on quotes with major clients around the UK

Customer Service Representative

• Jul 2020 - Oct 2020

· Liaised with an expansive, diverse range of customers and store employees requiring attentiveness and advanced problem-solving skills · Effectively utilized numerous bespoke technical programs such as Aptos, NAV and Zendesk to reconcile with customers regarding product and order issues · Took daily inbound calls, dealing with questions effectively and quickly in a high-pressure environment in which excellent organisational and time management skills are necessary · Quickly accumulated a wide, necessary knowledge base of products in an industry in which I had no prior experience · Maintained and achieved a wide range of customer driven KPIs set, often exceeding the recommended targets Show less

Warehouse Worker

• Apr 2020 - Jun 2020

Temporary Sales Marketing Support

• Mar 2020 - Apr 2020

· Took full responsibility for the company’s CRM system, ensuring all customer correspondence and prospective customer details were up to date and relevant · Liaised with representatives of major customers to organise the delivery of important samples for the upcoming product season · Raised and processed substantial orders for customers using Pegasus; an integrated transactional system for which technical competence and a trained eye for detail is required · Assisted with customer queries and complaints from time to time when necessary Show less

Customer Service Representative

• Nov 2019 - Feb 2020

Marketing Assistant

• Jun 2017 - Jul 2018

Assisted 3 major sports bar and pub clients in delivering social and creative sporting content, fixture lists and digital reports using varying analytical websites. Played a central role in multiple major sporting projects for clients including the Six Nations and World Cup. Adapted to a tightly structured and hugely deadline-oriented sector in which a trained eye for detail is key. Assisted 3 major sports bar and pub clients in delivering social and creative sporting content, fixture lists and digital reports using varying analytical websites. Played a central role in multiple major sporting projects for clients including the Six Nations and World Cup. Adapted to a tightly structured and hugely deadline-oriented sector in which a trained eye for detail is key.

Home and Leisure

• Sep 2014 - Jan 2017

Customer facing environment, working in the entertainment section in Home and Leisure. Customer facing environment, working in the entertainment section in Home and Leisure.

UK Marketing Assistant

• May 2013 - Jul 2014

Main roles included aiding large teams in creation of new ideas and brand names for products. Additionally, attended multiple trade events with extensive customer bases and assisted in key logistical and customer-facing aspects. Main roles included aiding large teams in creation of new ideas and brand names for products. Additionally, attended multiple trade events with extensive customer bases and assisted in key logistical and customer-facing aspects.