Trainer and Coach

• Feb 2023 - Present

I am passionate about helping people grow and develop their skills to become the best they can be.I have had the pleasure of working with Martec Group for over 18 years, and am very proud now be part of the core training team.Our solution EnquirySuccess™, provides powerful intelligence for our clients, on how effective people are at delivering exceptional customer service on the phone, online and through video, through effective skill and human behaviour. The intelligence highlights key learning opportunities, which helps us develop a unique & bespoke training and coaching programme, which will focus on the specific business needs. Creating a frictionless experience (digital or showroom) for customers is crucial in today's modern market. We build training Academies for our clients and whether virtual or physical will weave in any core process (the brand requires) and develop skills such as, language, behaviour, listening, tone, pace and support state of mind. Are you a conscious communicator? After our development programmes, your people will be effective conscious communicators (online, on the phone or face 2 face) across any aspect of the business; sales, service or parts.We continually study 'world class' trainers, being modern and evolving all training and coaching, so it matches the retailers experience. Our training is IMI and QAA Approved.We work with over 400 retailers across the UK & Northern Ireland, Ireland, Australia and the Middle East. Some of the UK Groups (Clients from the Top 100):Lookers, Marshall Motor Holdings Plc, Listers, Group 1 Automotive, Johnsons Cars, Vindis Group, Snows Group, Harwoods Group, Hendy Group, Mon Motors, Heritage Automotive, Murray Group, Sandicliffe, Agnew, Shelbourne Motors, Helston Garages, Murray Group, Marriott, Jardine Motors, Steven Eagell, PSA Retail, John Grose, Vantage, L & L Automotive, Barretts, Yeomans, Bowker Motor Group, John Roe Group, Westerly BMW, Motus MB Vans and many more partners.. Show less

Trainer and Coach

• Feb 2023 - Present

Candidate Manager

• Aug 2021 - Feb 2023

Our Vision: “We unite civil engineering businesses with the industry’s best people” Unite People are a specialist construction recruitment consultancy that operates within the Civil Engineering & Infrastructure sectors. We provide solutions for professional appointments on both a contract and permanent basis nationwide. By combining our industry expertise with a fresh approach to construction recruitment, Unite People add real value to the people and companies we partner with. Integrity, big-picture thinking, quality, and unity are at the core of everything we do – which means that our clients and candidates can rely on us to provide honest, knowledgeable and up-to-date advice at all times. Our business is based on collaborative partnerships; this means we take the time to truly understand the companies and individuals we work with, in order to offer authentic tailored recruitment services. If you’re a skilled construction professional looking for excellent industry-wide opportunities, please speak to our team. See the new website - www.unitepeople.co.uk London - 02038 927 852 Leeds - 0113 322 9749 Sam.Pattani@UnitePeople.co.uk 07384 119 805 Show less

Leasing Consultant

• Jun 2018 - Aug 2021

Audi Regional Product and Technology Trainer

• Jun 2016 - May 2018

Audi Commercial People Development Consultant/ Team Leader

• Nov 2011 - Jun 2016

RESPONSIBLE FOR THE TRAINING AND DEVELOPMENT OF AUDI CENTRES UK. DIRECT CONTACT FOR ANY TRAINING NEEDS, IMPLEMENTATION OF DEVELOPMENT PLANS, GUIDANCE WITH CERTIFICATION ROUTES AND ASSESSMENTS FOR AUDI CENTRE STAFF.

SALES EXECUTIVE

• Jan 2006 - Jan 2012