Sam Patel
Information Technology Support Engineer at VISITS- Claim this Profile
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Bio
Mandy Boyde
Efficiency is key within our business and Sam brings this along with knowledge, patience and accuracy to the table on a daily basis. Sam's attention to detail is second to none. His friendly approach to requests no matter how big or small is something that separates him from the rest.
Eva de Pont
Sam is fantastic to work with. He is always happy to help, always positive and is really skilled and knowledgeable about IT and problem solving.
Mandy Boyde
Efficiency is key within our business and Sam brings this along with knowledge, patience and accuracy to the table on a daily basis. Sam's attention to detail is second to none. His friendly approach to requests no matter how big or small is something that separates him from the rest.
Eva de Pont
Sam is fantastic to work with. He is always happy to help, always positive and is really skilled and knowledgeable about IT and problem solving.
Mandy Boyde
Efficiency is key within our business and Sam brings this along with knowledge, patience and accuracy to the table on a daily basis. Sam's attention to detail is second to none. His friendly approach to requests no matter how big or small is something that separates him from the rest.
Eva de Pont
Sam is fantastic to work with. He is always happy to help, always positive and is really skilled and knowledgeable about IT and problem solving.
Mandy Boyde
Efficiency is key within our business and Sam brings this along with knowledge, patience and accuracy to the table on a daily basis. Sam's attention to detail is second to none. His friendly approach to requests no matter how big or small is something that separates him from the rest.
Eva de Pont
Sam is fantastic to work with. He is always happy to help, always positive and is really skilled and knowledgeable about IT and problem solving.
Credentials
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ITIL Foundation Certificate in Service Management
AXELOS Global Best PracticeJan, 2021- Nov, 2024 -
Azure Fundamentals
MicrosoftJul, 2020- Nov, 2024 -
Networking Foundations: Networking Basics
LinkedInJan, 2020- Nov, 2024 -
Networking Foundations: Protocols and CLI Tools
LinkedInJan, 2020- Nov, 2024 -
Troubleshooting Common PC Issues for Users
LinkedInApr, 2019- Nov, 2024 -
Windows 10: Administration
LinkedInApr, 2019- Nov, 2024 -
Windows 10: Networking
LinkedInApr, 2019- Nov, 2024 -
Building Your Technology Skills
LinkedInMar, 2019- Nov, 2024 -
Help Desk Handbook for End Users: Mobile, Networking, Security, and Troubleshooting
LinkedInMar, 2019- Nov, 2024 -
Learning PC Maintenance and Performance
LinkedInMar, 2019- Nov, 2024
Experience
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VISITS
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Australia
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IT Services and IT Consulting
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1 - 100 Employee
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Information Technology Support Engineer
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Jul 2021 - Present
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Austin Group
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Australia
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Retail Apparel and Fashion
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1 - 100 Employee
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System Administrator
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Jun 2021 - Present
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Rothbury Insurance Brokers
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New Zealand
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Insurance
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200 - 300 Employee
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IT Support Analyst
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Sep 2018 - Apr 2021
- Manage over 300+ PC's through patch management, reimaging and deployment.- Asset management lifecycle: Ensuring our asset registrar is up to date is a key part of my KPI.- Liaise with our service providers on level 3 support.- Maintain our SLA by working on tickets that have been logged. Recently I am tracking the most frequent issues and creating an action plan on addressing the root cause.- Manage user relationships by holding weekly meetings with various branch managers and senior leadership to discuss open IT jobs and any concerns that they may have.
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Community
