Experience

Pedestrian

• United Kingdom
• Non-profit Organizations
• 1 - 100 Employee

• Vice Chair Board Of Trustees

  • Feb 2022 - Present

  Leicester, England, United Kingdom My role as the Vice Chair is to provide support to the Chair and to the Board of Trustees to enable the Board to fulfil their responsibilities for the overall governance and strategic direction of this fantastic organisation Pedestrian is a leading arts organisation and charity specialising in music and arts education based in the heart of Leicester’s bustling city centre. We provide education, training and outreach projects for young people at risk, vulnerable adults and communities… Show more My role as the Vice Chair is to provide support to the Chair and to the Board of Trustees to enable the Board to fulfil their responsibilities for the overall governance and strategic direction of this fantastic organisation Pedestrian is a leading arts organisation and charity specialising in music and arts education based in the heart of Leicester’s bustling city centre. We provide education, training and outreach projects for young people at risk, vulnerable adults and communities in Leicester, Leicestershire and across the Midlands. Our participants are often socially excluded, not in education, employment or training (NEET) or experiencing disadvantage. Show less



Oldmanand Sons, Therapeutic Gardeners

• Owner

  • Sep 2018 - Present

  Leicester, Leicestershire, United Kingdom



WOODSIDE LODGE OUTDOOR LEARNING CENTRE LIMITED

• United Kingdom
• Primary and Secondary Education
• 1 - 100 Employee

• Advisory Board Member

  • Sep 2021 - Apr 2022

  East Midlands responsible for leading, cultivating and develop Woodside Groups strategic growth over the next three years Working internally, I work alongside the Woodside board to develop their sales, marketing and people capability. I lead an exceptional Business Development and Relationship Team to ensure the effective execution of strategy and to bring entrepreneurial flair and a ‘can do’ approach boldly developing our external positioning, income streams, and business partnerships to help… Show more responsible for leading, cultivating and develop Woodside Groups strategic growth over the next three years Working internally, I work alongside the Woodside board to develop their sales, marketing and people capability. I lead an exceptional Business Development and Relationship Team to ensure the effective execution of strategy and to bring entrepreneurial flair and a ‘can do’ approach boldly developing our external positioning, income streams, and business partnerships to help achieve our impact. Show less



Hemsley Fraser

• United Kingdom
• Professional Training and Coaching
• 100 - 200 Employee

• Client Partner

  • Jun 2017 - Aug 2018

  London, United Kingdom As Client Partner with Hemsley Fraser and with over 15 years in large corporate organisations, Sam has huge experience in the developing of learning and capability in Leadership, Coaching and Continuous improvement. A learning and development practitioner, whose wealth of experience spans consultancy, design, development, delivery, management and most expertly client development.



E.ON

• Germany
• Utilities
• 700 & Above Employee

• Global Client Expert

  • Jun 2015 - Jun 2017

  United Kingdom Working as part of the Global Learning and Development team, I work alongside the UK business in implementing meaningful learning solutions that really add value. From Global projects to UK based iniatives, often working with our external partners and with strong collaboration with our own internal expertise.



E.ON UK

• United Kingdom
• Utilities
• 700 & Above Employee

• HR Consultant - Prepayment, Credit and Debt Management

  • Jan 2015 - Jun 2015

  United Kingdom The role provides HR support for operating management focussing on the tactical delivery of HR solutions and business strategy. The role focuses on supporting operating management with case management, local restructuring, the management of attendance and the identification and development of talent. Implement changes in HR policy and procedure in a consistent manner.. Contribute to working groups on the development of policy and practice, inputting business… Show more The role provides HR support for operating management focussing on the tactical delivery of HR solutions and business strategy. The role focuses on supporting operating management with case management, local restructuring, the management of attendance and the identification and development of talent. Implement changes in HR policy and procedure in a consistent manner.. Contribute to working groups on the development of policy and practice, inputting business perspective. Provide HR support for TUPE transfers Provide HR support on attendance cases including complex long term sick cases. Work in partnership with the OH team to deliver sound advice and solutions for local management dealing withcapability and attendance. Interpret MI in order to identify trends and work with local management to implement changes to working practice. Support management to deliver restructuring in line with current legislation. Provide HR support for management in the identification and development of talent. Support management in the development of robust succession planning. Provide support in negotiating frameworks and trade union forums. Support the implementation of business changes Support the engagement of employees Coach management to become self sufficient in the application of people processes.

• Customer Operations Learning & Development Consultant

  • Dec 2013 - Dec 2014

  National Customer Operations Consultant – key Areas Of responsibility •To work alongside the Customer Operations Board to define and achieve the overall Customer Service development plan, setting and re-evaluating Service and Sales development projects and providing highly visible leadership throughout the business •Champion the ongoing development and education of a flexible work force, focusing on leadership, customer service practices and techniques to drive an improved service and sales… Show more Customer Operations Consultant – key Areas Of responsibility •To work alongside the Customer Operations Board to define and achieve the overall Customer Service development plan, setting and re-evaluating Service and Sales development projects and providing highly visible leadership throughout the business •Champion the ongoing development and education of a flexible work force, focusing on leadership, customer service practices and techniques to drive an improved service and sales performance . •Responsible for the ongoing development of the people managers, team managers and sales consultants within the contact centres to ensure they have the correct mix of technical, sales and management skills to fulfil the business objectives and the people agenda. •To contribute to the overall Residential Business agenda, leading the resolution of emerging learning and development issues, input into business planning, working in partnership with key stakeholders. •To lead the implementation of required change programmes, successfully leading change through the management of short and long term projects, meeting or exceeding measures and assisting sales workforce in embedding sales, service and risk targets. •Providing coaching framework to change behaviour as required.



E.ON

• Germany
• Utilities
• 700 & Above Employee

• Residential Sales Manager

  • Aug 2012 - Nov 2013

  Responsible for managing mutliple sales team to deliver a change in strategic direction for Eon. Leading 300 Fte in driving Acquisition, Winback and Retention sales for the whole of the Residential Business

• Sales Partner

  • Jan 2012 - Jul 2012

  National January 2011- Present EON UK Sales Learning and Development Consultant Sales Consultant – key Areas Of responsibility •To work alongside the SLT to define and achieve the overall sales development plan, setting and re-evaluating sales development projects and providing highly visible sales leadership throughout the business •Champion the ongoing development and education of a flexible sales force, focusing on leadership, customer service practices and techniques to… Show more January 2011- Present EON UK Sales Learning and Development Consultant Sales Consultant – key Areas Of responsibility •To work alongside the SLT to define and achieve the overall sales development plan, setting and re-evaluating sales development projects and providing highly visible sales leadership throughout the business •Champion the ongoing development and education of a flexible sales force, focusing on leadership, customer service practices and techniques to drive an improved sales performance . •Responsible for the ongoing development of the sales managers, team managers and sales consultants within the contact centres to ensure they have the correct mix of technical, sales and management skills to fulfil the business objectives and the people agenda. •To contribute to the overall residential sales agenda, leading the resolution of emerging learning and development issues, input into business planning, working in partnership with key stakeholders. •To lead the implementation of required change programmes, successfully leading change through the management of short and long term projects, meeting or exceeding measures and assisting sales workforce in embedding sales, service and risk targets. •Providing coaching framework to change behaviour as required.

• Learning and Development Manager

  • Feb 2010 - Dec 2011

  As Learning and Development Manager at E.ON Sam manages a team of Learning and Development Professionals spanning 5 different sites. A broad learning and development role, spending a considerable amount of time focusing on delivering skills development courses, running inductions, development centres as well as facilitation. Involved in specific development projects, managing course coordination, bespoke programmes and support as well as course design. Excellent delivery skills are essential… Show more As Learning and Development Manager at E.ON Sam manages a team of Learning and Development Professionals spanning 5 different sites. A broad learning and development role, spending a considerable amount of time focusing on delivering skills development courses, running inductions, development centres as well as facilitation. Involved in specific development projects, managing course coordination, bespoke programmes and support as well as course design. Excellent delivery skills are essential and a genuine passion for a career in L&D.

• Customer Transfers Manager

  • Oct 2009 - Mar 2010

  Managing the end to end transfer of Eon customers. Servicing Customer Base of 6 Million people to ensure all Account Transfers took place within Industry SLA's

• Learning Consultant

  • Sep 2008 - Oct 2009

  Servicing customer base of 500 Customer Service Staff. Responsibilities were the Managing of training requests from within the business through training needs analysis, design, delivery and evaluation.



EQV (UK) Ltd

• United Kingdom
• Professional Training and Coaching
• 1 - 100 Employee

• Management and IT Learning Consultant

  • Sep 2007 - Aug 2008

  Responsible for building credible relationships with managers and staff to identify learning needs in order to develop and delivering tailored solutions. Specialised in the design and delivery of ILM accredited Management courses, as well as Microsoft Accredited courses.



HSBC

• United Kingdom
• Financial Services
• 700 & Above Employee

• Customer Service Lending Manager

  • Mar 2005 - Aug 2007

  Working within an award winning same day Customer Service Centre within the Lending area I managed, motivated and inspired my team to adhere to the company’s lending policies to protect the quality of the companies Lending book. Overseeing a team of 12 people (underwriters, Processors and Lending Advisors) I succesfully implemented several key coaching initiatives that allowed the right mix of outstanding customer service and responsible risk taking for our large customer base.