Experience

Planhat

• Sweden
• Software Development
• 100 - 200 Employee

• Customer Success Manager

  • Feb 2022 - Present



Hudl

• United States
• Software Development
• 700 & Above Employee

• Senior Customer Success Manager

  • Nov 2020 - Feb 2022

• Manager, Implementation - AEL

  • Aug 2019 - Nov 2020

• Implementation Manager, EMEA

  • Oct 2018 - Nov 2020



Professional Sports Group

• United Kingdom
• Spectator Sports
• 1 - 100 Employee

• Account Manager - Athlete Representation

  • Feb 2017 - Sep 2018

  Athlete Management o Responsible for delivering professional management services to all athlete clients under the company’s management across the London and Abu Dhabi offices o New Sponsorship / Commercial Revenue - Leading the entire sales process to identify and secure new commercial partnerships and opportunities for athlete clients. Liaising directly and building relationships with current athlete partners to deliver on their contracted rights and ensure ROI with a view to achieving contract renewals o Client Diary Management – Co-ordination of diaries and travel itineraries, streamlining sponsor engagements for the benefit of the client o Talent Identification – Researching and securing new athlete talent for representation Business Development o Securing new sponsorships for The Boat Race including Official Leisurewear Partner and Official Performance Apparel Partner o Sponsorship sales for the company’s own events including The Costa Smeralda Invitational and The Abu Dhabi Invitational Account Management o The Boat Race – Day-to-day management and activation delivery of official partners Parmigiani Fleurier, Smartwater, Mizuno and Rupert and Buckley with a focus of maximising ROI throughout o Account management for company clients including Salesforce and Richard Mille to ensure utmost satisfaction and contractual renewals o Responsible for the well-being of VIP and celebrity guests at company events Show less



News UK

• United Kingdom
• Online Audio and Video Media
• 700 & Above Employee

• Account Manager

  • Jun 2015 - Feb 2017

  Responsible for the ownership and development of distribution, operations and medium / small print client relationships and build strong multi-layer relationships with all existing clients across print, distribution and operations. Ensure smart processes are in place to manage all relationships to retain and introduce customers to the businessIdentify opportunities for growth with new and existing clients to extend our service offering and maximise profit to the businessInfluence and drive the team’s PR plan to build the team’s reputation, grow awareness of services and promote achievements and eventsOwn and create contact strategy for any new and existing third party clients in terms of meetings, annual reviews and hospitality inclusionReview service offering regularly with both the client and internal stakeholders to ensure continual improvement and service continuityBuild annual retail trade marketing plans for third party clients Show less

• Production Planning Co-Ordinator

  • Jan 2014 - Jul 2015

  Responsible for the group production planning and scheduling of the company’s newspaper titles (The Sun, The Times and The Sunday Times). Coordination of production planning activities across the business and throughout the supply chain in order to ensure effective implementation and on time delivery of the company’s products. To liaise and communicate with suppliers and customers across the business and externally, ensuring all communication streams are accurate, effective and timely. To take responsibility for a number of key departmental activities, including performance reporting and coordination of print innovation activities Show less

• Operations Graduate 2013

  • Aug 2013 - Dec 2013

  Joined the News UK Operations Graduate scheme having graduated from Bath University in June 2013.



Worcester Warriors

• United Kingdom
• Spectator Sports
• 1 - 100 Employee

• Academy Player

  • Jun 2009 - Jun 2011

  Former Academy player having left school in 2009. Former Academy player having left school in 2009.