Experience

EVO Transportation

• United States
• Truck Transportation
• 100 - 200 Employee

• National Account Manager

  • Feb 2023 - Present



Ryder System, Inc.

• United States
• Transportation, Logistics, Supply Chain and Storage
• 700 & Above Employee

• Customer Logistics Manager

  • Sep 2021 - Feb 2023

  *Main responsibilities are to centralize (FUM) carriers to run routes based on rates/performance *Conduct a scorecard of each carrier using KPI stats *Find new carriers to add to poll and have them quote rates on routes. *Main responsibilities are to centralize (FUM) carriers to run routes based on rates/performance *Conduct a scorecard of each carrier using KPI stats *Find new carriers to add to poll and have them quote rates on routes.



Ella Bay Logistics, LLC

• United States
• Transportation, Logistics, Supply Chain and Storage
• 1 - 100 Employee

• Logistics Support Specialist

  • Dec 2021 - Jan 2023



VASCOR Logistics

• United States
• Transportation, Logistics, Supply Chain and Storage
• 100 - 200 Employee

• Brokerage Transportation Operations/Freight Broker

  • Dec 2015 - Aug 2021

  Negotiating shipping rates with carriers Managing daily shipping schedules and dispatching trucks for freight pickup Maintaining regular contact with existing clients to determine their daily and weekly shipping needs Providing responsive customer service and resolving client issues quickly and efficiently Ensuring that all client freight loads are shipped on time Following up on client referrals Meeting or exceeding all performance goals Handling accounting and bookkeeping of house accounts Taught new employees TMS (McLeod) daily operation we use. Show less



XPO

• Transportation/Trucking/Railroad
• 700 & Above Employee

• Sales Rep

  • Sep 2012 - Oct 2015

  XPO Logistics is a leading, non-asset based, third-party logistics provider, on track to become one of the fastest-growing companies of its kind in North America. We operate in three areas of business: expedited transportation, freight forwarding and freight brokerage. Generate own prospects/leads Market Research Client Acquisition Account Management Heavy Cold Calling XPO Logistics is a leading, non-asset based, third-party logistics provider, on track to become one of the fastest-growing companies of its kind in North America. We operate in three areas of business: expedited transportation, freight forwarding and freight brokerage. Generate own prospects/leads Market Research Client Acquisition Account Management Heavy Cold Calling



Lightyear Network Solutions

• Louisville, Kentucky Area

• Network Maintenance Technician

  • Jun 2011 - Sep 2012

  Work with residential and business customers in maintaining their telecommunications needs. We also help residential customers by providing Tier II technical support for their DSL services as well with a company we just acquired. In addition, this position has taken me to higher levels than I never would have experienced. I am also enrolled in the SIP school and trying to become certified with that because SIP is the future of Telecom. my responsibilities and skills include Responsible for network operations, consisting of Dedicated DS0-DS3 products. Data/Voice, internet, residential/ commercial local products, UNEP, 1+ Switch , Toll-Free, VoIP, PRI/ISDN, MPLS, Frame Relay, DSL, Ethernet, and Dynamic T1's. *Facilitate escalations with LEC’S, IXC’S, customers, Agents/Sales, and internal organizations. Implementation and Management of Company and Departmental SOP's, SLA's, and MTTR. * Protocols and interfaces included ISDN PRI/BRI, T1, FXS/FXO, ESF/SF, AMI/B8ZS, E&M, GS/LS, T38, G711, G729, SIP. * Proficient in, on line GUI with Verizon, AT&T, Century Link and Sprint database systems to open tickets and check utilization and traffic patterns. * Have knowledge of customers LAN equipment router switches , PC configuration, Cisco routers, Dialing peers, fax configuration, and hunt groups Show less



Carewise Health

• United States
• Health, Wellness & Fitness
• 200 - 300 Employee

• Insurance Cust Service Rep

  • May 2010 - Jun 2011

  *Responsible for helping current customers pick out their healthcare plan for the Upcoming year *Taking payments and also setting up claims check orders *Setting up new FSA and HSA cards for customer accounts *Responsible for helping current customers pick out their healthcare plan for the Upcoming year *Taking payments and also setting up claims check orders *Setting up new FSA and HSA cards for customer accounts



Time Warner Cable

• Telecommunications
• 700 & Above Employee

• Communications Rep

  • Jul 2008 - May 2010

  *Responsible for helping a large customer base troubleshoot their internet issues, email, router, wireless etc *Possessing great selling skills as it was mandated we up sell higher internet speed or a better cable package for the customers. *Coordinated truck rolls and other dispatch tickets for the customers to ensure 100% satisfaction *Proficient with all computer systems Windows and Mac, also most email clients *Responsible for helping a large customer base troubleshoot their internet issues, email, router, wireless etc *Possessing great selling skills as it was mandated we up sell higher internet speed or a better cable package for the customers. *Coordinated truck rolls and other dispatch tickets for the customers to ensure 100% satisfaction *Proficient with all computer systems Windows and Mac, also most email clients