Assistant Director, Financial Aid Systems

• Nov 2021 - Present

Financial Aid Counselor

• Nov 2017 - Oct 2021

-Awarded and managed spending for $2 million worth of donor funded scholarships-Vastly improved processing time and accuracy of FAFSA verifications from prior years-Revised and streamlined financial aid process for students studying abroad to reduce paperwork and redundancy-Designed and implemented a comprehensive training program for new student office assistants-Created and wrote content for an informational wiki website for student office assistants-Accurately awarded and certified thousands of financial aid offers-Assisted hundreds of prospective and current students, parents, and guardians with a wide variety of complex financial aid issues Show less

Student Assistant, OneStop Student Services

• Nov 2013 - Jun 2017

• Recognized expert in all administrative areas of admission and attendance at Brigham Young University from matriculation to graduation. Extremely well versed in BYU administrative rules, policies and processes, including admission application requirements and procedures, registration and student account maintenance, scholarship and financial aid, and graduation requirements and procedures. • While supporting the OneStop office, the face of BYU Administration, efficiently and accurately responded to well over 20,000 in-person, telephone, and electronically submitted inquiries from perspective and current students, parents, and guardians.• Primary contributor to office receiving a University-level award for clear and effective handling of questions and comments submitted in response to changes in university scholarship requirements.• Trusted with the training and subsequent shadowing of 70+ new employees to ensure each was fully prepared for the rigors of their OneStop duties.• Specific responsibilities included: solving issues with students’ accounts; processing large cash payments for account charges and handling sensitive tax documents for FAFSA verification; following and enforcing federal FERPA guidelines while interacting with customers; setting up appointments with OneStop counselors; and working in the OneStop Counseling Center. Show less

Custodian

• Sep 2013 - Nov 2013

General custodial work at the Richard's Building on campus at BYU.

Mathematics Tutor

• Jun 2012 - Nov 2012

Tutoring math to elementary school students on week-nights. Tutoring math to elementary school students on week-nights.