Experience

HomeShield Direct ltd

• Insurance
• 1 - 100 Employee

• Senior IT Manager

  • Apr 2022 - Present

  Manage the IT requirements and day-to-day needs for a contact centre of 70+ employees, including hardware/software, business relationships and project management. Successfully planned and spearheaded the expansion of the business with a second office in Wolverhampton on time and on budget.Salesforce Service Cloud and Marketing Cloud Admin which is used for all of the companies customer engagement and data retention services.Relaying information and advising the MD on tasks and changes which can be made to reduce costs and increase customer or employee satisfaction.Completing IT & security audits and keeping the business up to date with all PCI-DSS compliance needs as well as ensuring the business follows the ISO 27001 guidelines.Building and maintaining successful relationships with partners and other associates that the business may use.