Experience

Neweast

• United Arab Emirates
• Motor Vehicle Manufacturing
• 1 - 100 Employee

• Manager-Operations & Warehouse

  • Dec 2021 - Present

  Dubai, United Arab Emirates • Lead, motivate, and support a large team within a time-sensitive and demanding environment, including career development plans for direct reports and problem resolution • Manage data collection for the updating of metrics to achieve productivity targets, reduce cost per unit, eliminate errors, and deliver excellent customer service • Partner with cross-functional teams to improve proprietary tools and systems • Managing contracts with vendors and contractors on internal and external… Show more • Lead, motivate, and support a large team within a time-sensitive and demanding environment, including career development plans for direct reports and problem resolution • Manage data collection for the updating of metrics to achieve productivity targets, reduce cost per unit, eliminate errors, and deliver excellent customer service • Partner with cross-functional teams to improve proprietary tools and systems • Managing contracts with vendors and contractors on internal and external projects. • Work closely with legal and safety departments to ensure that activities remain compliant • Oversee materials and inventory • Conduct budget reviews and report cost plans to upper management • Ensure the warehouse operates at peak efficiency, with customer satisfaction being the primary goal, by supervising, organizing, directing, and training warehouse employees and establishing, monitoring, and managing operation goals. • Develop warehouse operations systems by determining product handling and storage requirements, equipment utilization, inventory management, gate processes, and shipping • Train and manage a warehouse team to solve day-to-day operational issues and reach short- and long-term performance goals • Oversee daily operations, while controlling and managing inventory and logistics • Review and prepare workflow, manning and space requirements, equipment layout, and action plans while ensuring productivity, quality and customer service standards are met • Maintain a safe and healthy work environment by establishing, following, and enforcing standards and procedures and complying with legal regulations Show less



New East Logistics

• United Arab Emirates
• Transportation, Logistics, Supply Chain and Storage
• 1 - 100 Employee

• Key Account Manager

  • Mar 2019 - Dec 2021

  Dubai, United Arab Emirates Manage a portfolio of Assigned Strategic Accounts on a national & International Basis. Act as the single and main contact in country for all accounts assigned to the portfolio, in respect to Commercial Activities Acts as a client relationship interface between assigned accounts and the company, manages positive relationships with key personnel within assigned accounts, as well within company stakeholders in Dubai and Region in line with growth of these accounts. Build and maintain… Show more Manage a portfolio of Assigned Strategic Accounts on a national & International Basis. Act as the single and main contact in country for all accounts assigned to the portfolio, in respect to Commercial Activities Acts as a client relationship interface between assigned accounts and the company, manages positive relationships with key personnel within assigned accounts, as well within company stakeholders in Dubai and Region in line with growth of these accounts. Build and maintain relationships with as many key contacts/decision makers as possible inside customers organization and enhance a long-lasting business partnership Drive the revenue retention and year over year growth objectives Maintains and grows gross and net revenue of assigned accounts. Coordinate pricing and other ad-hoc rating to support the account managers to drive customer revenue growth Identify deep selling and cross-selling opportunities within the defined portfolio of clients to increase Net Revenues and Sales of business. Manage the Master Service Agreement and contractual obligations. Ensures valid contracts, SOPs, and KPIs are in place for all assigned accounts through the entire partnership. Monitor account performance through regular review meetings with operations, customer service and support functions to ensure all aspects of the business is on track. Reviews and develops Key performance Indicators (KPI) with customer, commercial team, and product groups. Conducts monthly/quarterly business review meetings with assigned clients to ensure KPI s are monitored, reported and drive improvements. Proactively manage and monitor customer expectations, create, and maintain communication channels with the client. Resolving customer complaints and concerns. Coordinate specific customer requirements within Operations. Proactively coordinates with the finance department to ensure active follow up on Accounts Receivables; ensures payments are timely received Show less



Citiway Real Estate

• United Arab Emirates
• Real Estate
• 1 - 100 Employee

• Sales Manager

  • Dec 2015 - Feb 2019

  Dubai, United Arab Emirates Operate & maintain real estate properties with the goal of maximizing income & profits. Maintain a high professional & ethical profile in accordance with industry and company standards. Recruit & supervise real estate agents, determine their responsibilities & develop them with the required training programs, advices, motivations, & keep them aware of every refresh, alterations, & modifications in the roles and market movements. Appoint weekly, monthly and yearly monetary goals and… Show more Operate & maintain real estate properties with the goal of maximizing income & profits. Maintain a high professional & ethical profile in accordance with industry and company standards. Recruit & supervise real estate agents, determine their responsibilities & develop them with the required training programs, advices, motivations, & keep them aware of every refresh, alterations, & modifications in the roles and market movements. Appoint weekly, monthly and yearly monetary goals and prepare the required plans to achieve the same. Marketing roles may include planning, budgeting, & coordinating open houses or other initiatives to develop new leads & increase sales for the company. Plan design and conduct appropriate marketing and selling strategies for individual properties with budgetary limits. Attend association meeting to receive the latest information on housing regulation and legislation that affects the industry. Assist the organization gains a better market share by identifying, recommending, and implementing improved selling and marketing strategies. Support the real estate agents in negotiating & closing the deals. Approve the contracts and related forms signed by the agents. Resolve disputes among sales people. Participate in key result area and key performance indicator review process to establish areas for improvement. Helping for building the company database. Endeavor to maintain an understanding of both local & national real estate markets. Show less



DAMAC Properties

• United Arab Emirates
• Real Estate
• 700 & Above Employee

• Relationship Manager

  • Sep 2014 - Nov 2015

  Dubai, United Arab Emirates Making appointments and touring clients to the Projects Meet and exceed assigned sales targets Advise on merits of properties and terms of sale Prepare documents such as representation contracts, purchase agreements, closing statements, deeds and leases. Finalize the terms of an agreement and closing sales Provide clients with all appropriate information to the sales Help to identify new markets and business opportunities Follow up on all clients to maximize sales… Show more Making appointments and touring clients to the Projects Meet and exceed assigned sales targets Advise on merits of properties and terms of sale Prepare documents such as representation contracts, purchase agreements, closing statements, deeds and leases. Finalize the terms of an agreement and closing sales Provide clients with all appropriate information to the sales Help to identify new markets and business opportunities Follow up on all clients to maximize sales opportunities Coordinate property closings, overseeing signing of documents and disbursement of funds. Source potential investors and establish/maintain strong working relationships Effectively consulting with potential clients and advising on various aspects of the projects in line with their requirements Source and develop own leads and opportunities Show less



Beirut International Marine Industry and Commerce

• Maritime Transportation
• 1 - 100 Employee

• Procurement & Inventory Control Manager

  • Jun 2012 - Sep 2014

  Lebanon-Beirut Maintain records of merchandises received and transferred. Perform inventory adjustments and update the same in database. Process purchase orders timely and follow-up on pending orders Prioritize and perform daily workload assigned by Supervisor. Prepare and submit inventory control reports to Supervisor. Respond to inquiries regarding products and inventories. Provide direction and assistance to colleagues as needed. Count and record merchandises received according to… Show more Maintain records of merchandises received and transferred. Perform inventory adjustments and update the same in database. Process purchase orders timely and follow-up on pending orders Prioritize and perform daily workload assigned by Supervisor. Prepare and submit inventory control reports to Supervisor. Respond to inquiries regarding products and inventories. Provide direction and assistance to colleagues as needed. Count and record merchandises received according to store policies. Perform clerical tasks including answering calls, taking messages, operating printers, and typing letters. Ensure that merchandises received are in accordance with purchase order specifications. Oversee merchandise returns to vendors. Show less



The Coca-Cola Company

• United States
• Food and Beverage Services
• 700 & Above Employee

• Sales Supervisor – KAs & Trade Channels

  • Aug 2009 - May 2012

  Lebanon-Beirut Supervising and coordinating staff activities Hiring and training sales staff Authorizing payments by check and the return of merchandise Selling merchandise to customers Maintaining sufficient inventory and ordering merchandise Preparing reports regarding sales volumes, merchandising and personnel matters

• Assistant Distribution Manager

  • Jan 2008 - Aug 2009

  Lebanon-Beirut Serves as part of Distribution Services management team. Serve as the positive and professional motivator and mentor to Distribution Services employees. Make sure all orders are shipping on-time, complete, and comply with guidelines. Maintain customers’ orders in organized manner for fulfillment teams. Understand the Distribution Center Manager’s duties and perform those functions in his absence. Assist Distribution Center Manager as needed. Advise on employee standards… Show more Serves as part of Distribution Services management team. Serve as the positive and professional motivator and mentor to Distribution Services employees. Make sure all orders are shipping on-time, complete, and comply with guidelines. Maintain customers’ orders in organized manner for fulfillment teams. Understand the Distribution Center Manager’s duties and perform those functions in his absence. Assist Distribution Center Manager as needed. Advise on employee standards and evaluate employee performance. Perform clerical duties i.e.: routing, printing math sheets and proof of deliveries. Other duties such as taking phone calls and responding to e-mails promptly. Train and advice new hires to perform job functions efficiently. Assessing and adjusting labor to best meet the needs of the department. Help advice on warehouse safety and cleaning assignments. Ship, pack and pull orders when necessary. Assist with manager on hiring new associates. Coordinate with other departments. Create monthly reports for executive meeting. Create weekly shipping schedule for fulfillment outsource project. Conduct, organize and plan Distribution Services group meetings.