Sam Lam
Presales Director at China Unicom Global Limited- Claim this Profile
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Cantonese Native or bilingual proficiency
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Putonghua Full professional proficiency
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English Full professional proficiency
Topline Score
Bio
Credentials
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H3C Certified Network Engineer (H3CNE)
新华三集团Oct, 2017- Sep, 2024 -
Alibaba Cloud Certification Associate (ACA)
Alibaba CloudJan, 2018- Sep, 2024 -
Certified Data Centre Professional (CDCP)
EXINDec, 2014- Sep, 2024
Experience
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Presales Director
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Apr 2020 - Present
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Senior Presales Manager
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Jul 2018 - Mar 2020
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Presales Manager
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Jan 2017 - Jun 2018
- Telecom knowledge, Products Specification & other presales guide to sales person- Technical consultancy of Enterprise & Carrier Sales teams for customer meetings and presentations- Networking & ICT solution plan for Carrier partners or Enterprise customers- Technical advice in tender RFI / RFP- Sketch network diagram (VSD) or route map (KMZ / KML) for network services- Cost evaluation for projects & solutions- Guide to Project Manager for technical issue in provisioning stage Show less
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Project Manager
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Apr 2016 - Dec 2016
- Project early engagement- Project planning, Kick-off meeting- Cost & time management, Vendor/Partner communication- Service delivery, UAT arrangement & report
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Assistant Project Engineer
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May 2015 - Apr 2016
- Project kick-off meeting, site survey- Project Provisioning/Implementation/De-provisioning- Field Engineering, Inter-DC Provisioning/Maintenance/De-provisioning- 3rd Tier Trouble Shooting for WAN, MPLS, P2P networks
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Assistant Engineer
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Aug 2011 - May 2015
- Project Implementation- Field/DC Network Engineering for Maintenance, Provisioning, Migration, Re-configuration, De-provisioning- Network Equipment Inventory Control
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iAdvantage Ltd.
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Hong Kong
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Information Technology & Services
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1 - 100 Employee
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Technical Support Officer
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Jan 2009 - Aug 2011
- Jumbo-i & Mega-i NOC 7 x 24 shift duty - DC Daily Operation (data hall patrol, customer/vendor escort, backup tape rotation) - DC Provisioning & De-provisioning (Rack installation, customer move-in/move-out) - Remote Hand, Smart Hand, Cabling - DNS Service Update, Firewall Re-configuration, Domain/SSL Cert Registration & Renewal - Email Spam/Copyright Infringement Handling, Overseas Bandwidth Control, DDOS Attack Handling - Jumbo-i & Mega-i NOC 7 x 24 shift duty - DC Daily Operation (data hall patrol, customer/vendor escort, backup tape rotation) - DC Provisioning & De-provisioning (Rack installation, customer move-in/move-out) - Remote Hand, Smart Hand, Cabling - DNS Service Update, Firewall Re-configuration, Domain/SSL Cert Registration & Renewal - Email Spam/Copyright Infringement Handling, Overseas Bandwidth Control, DDOS Attack Handling
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Pacnet
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Hong Kong
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Telecommunications
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100 - 200 Employee
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Technical Support Officer
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May 2008 - Nov 2008
Hotline Support in: - 7 x 24 Shift Duty - Trouble Shooting in Circuit, Email, Domain, Hosting & Internet-related Problems - VM/Email/Fax Enquiry Handling Hotline Support in: - 7 x 24 Shift Duty - Trouble Shooting in Circuit, Email, Domain, Hosting & Internet-related Problems - VM/Email/Fax Enquiry Handling
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Pacific Internet
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Singapore
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IT Services and IT Consulting
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1 - 100 Employee
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Customer Service Officer
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Nov 2005 - May 2008
Hotline support in: - Service & Billing Enquiries - Service Subscription, Migration & Termination - Fault/Complaint Handling and Escalation Hotline support in: - Service & Billing Enquiries - Service Subscription, Migration & Termination - Fault/Complaint Handling and Escalation
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Education
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2001 - 2004
嶺南大學
Bachelor of Business Administration (BBA), Information System -
2000 - 2001
香港樹仁大學
Business Administration
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