Information Technology Field Engineer

• Apr 2023 - Present

Systems & Network Administrator

• Apr 2017 - Aug 2020

Network Administrator Role Maintained and performed several major upgrades on complex network infrastructure including workstations and servers, industrial hardware and sensors, and IP-based security and communications equipment across multiple locations. -Managed and monitored network devices including wireless access points, switches, routers and firewalls. -Troubleshot and resolved network issues, including network outages, performance issues and connectivity problems. -Developed and maintained network document and diagrams. Systems Administrator Role Created and executed a full stack upgrade for on-site servers, cloud services, and user terminals while automating deployment and application management processes. -Drove the initiative to upgrade the company's on-site servers to Windows Server 2019 Datacenter from a variety of older Windows Server OS (2003, 2008). Developed automated processes with Microsoft Deployment Toolkit, Powershell and other tools to replaced and upgrade all 120+ desktop PCs to Windows 10. -Migrated Exchange and Sharepoint from on-site services to Office365. -Performed Hybrid AD integration between on-site and Azure. -Modernized redundant hardware and data backup services. Show less

NOC Technician / Network Support

• Oct 2012 - Mar 2017

NOC Technician (2014-2017) -Maintained and configured wireless and fiber network infrastructure including indoor and outdoor enclosures for tower sites, access points, routers and switches. -Maintained NOC datacenter hardware, performed network and server hardware upgrades, built networking and server racks and performed datacenter cabling. -Troubleshoot and resolve network issues, including connectivity problems, signal interference, and performance issues. -Performed Wireless Site Surveys and created sector and terrain based wireless coverage maps, used wireless spectrum analyzers and other tools to create channel re-use schemes and overcome interference issues. -Ensured proper DNS, IP, Firewall, VPN, and VLAN configuration for customer networks. -Assisted in training additional network operations personnel and field technicians. Network Support Specialist (2012-2013) -Interfaced directly with business and residential customers, field technicians and engineering staff to troubleshoot and resolve fiber and microwave networking and VoIP-related issues. -Troubleshoot and resolve network issues, including signal interference, bandwidth utilization, and packet loss. -Develop and maintain knowledgebase articles and documentation to support customer self-service and reduce support escalations. -Ensure adherence to operational policies and procedures, including incident management, change management, and problem management. Show less

VoIP Phone Deployment Specialist

• Jul 2012 - Sep 2012

Contract project to install over 3,800 VoIP Phones at the Lockheed Martin MS2 plant. - Worked in conjunction with Lockheed Martin personnel to coordination the installation of phones, troubleshooting deployment issues, tracing unused network infrastructure and patching dead jacks into networking switches. - Performed all additional wiring and cabling including placing new cabling runs in raised floors in laboratories and hanger areas. - Maintained personnel and facility management records as they related to phone deployments. Show less

Sr. Desktop Support & Field Technician

• Dec 2007 - Jun 2012

- Responsible for maintaining all IT equipment including desktop computers, small office servers, network printers and peripherals in 30+ tax office locations, including 10 seasonal kiosks. - Provided office managers and staff with technical assistance through phone, remote desktop and onsite support. - Coordinated pre-season office set-up and new technology deployments with local and corporate management teams. - Monitored and maintained IT inventory levels, ensuring adequate supplies and equipment were available for all locations - Spearheaded local deployment of new technologies including Point of Sale & Virtual Terminal solutions, VoIP phone systems and integrated digital signature and paperless document technologies. - Conducted rapid onsite deployment and clean-up of seasonal office kiosk locations. Provided additional technical support for wireless broadband solutions required to operate these kiosk locations. Show less

Desktop Support Technician

• 2006 - 2007

Desktop and Hardware support for regional Food & Restaurant Services warehouse and shipping company. Supported desktop computers, printing and networking issues in 100+ person office. Supported large wifi network in multiple food & equipment warehouse sections. Supported other networking and telecom functions working with Windows 2003 business servers and a large custom PBX digital phone system. Assisted in deploying and setting up a Barracuda Email Spam Firewall to work in conjunction with Microsoft Exchange Email Services. Show less

Desktop & PBX System Support

• 2003 - 2005

Managed all IT resources at small medical and wellness clinic in mid-town Manhattan. Performed all desktop support and hardware repair on clerical, office staff, practitioners and doctors desktop and laptop computers. Administered Lucent/Avaya Merlin Magix phone system. Responsible for setting up network users and exchange email accounts on Windows NT server. Assisted with website development and some marketing and design tasks. Managed all IT resources at small medical and wellness clinic in mid-town Manhattan. Performed all desktop support and hardware repair on clerical, office staff, practitioners and doctors desktop and laptop computers. Administered Lucent/Avaya Merlin Magix phone system. Responsible for setting up network users and exchange email accounts on Windows NT server. Assisted with website development and some marketing and design tasks.