Field Technical Support Engineer

• Feb 2021 - Present

Experienced and results-driven Field IT Technician with a strong background in providing comprehensive technical support, ensuring smooth operations, and fostering a culture of continuous learning. My expertise lies in diagnosing and resolving hardware, software, and network issues to optimise educational technology resources within the Rodillian Multi Academy Trust.As an apprentice manager, I am dedicated to nurturing and developing the next generation of IT professionals. I provide hands-on training, mentorship, and guidance to apprentices, empowering them to excel in their technical skills and contribute to the success of IT operations. I create an environment that encourages problem-solving, critical thinking, and collaboration.Key Skills:- Technical Support & Troubleshooting- Technology Infrastructure Management- Network Administration- Educational Technology Integration- Apprenticeship Program Development- Mentorship & Training- Audio Visual- Digital Signage- Communication & CollaborationIn my role as a Field IT Technician, I collaborate closely with teachers, staff, and stakeholders to ensure seamless technology integration in the learning environment. I stay abreast of the latest advancements in educational technology, enabling me to recommend innovative solutions that enhance teaching and learning experiences. Show less

Technical Support Engineer - Rodillian Academy

• Jul 2017 - Feb 2021