Experience

Re-engage

• United Kingdom
• Non-profit Organizations
• 1 - 100 Employee

• EDIB engagement officer

  • Oct 2022 - Present

  Working to engage with the most vulnerable and minoritized groups of older people in order to end social isolation and loneliness

• LGBT Engagement Officer

  • Nov 2021 - Nov 2022

  Developing and promoting a service specifically for older LGBT+ people suffering with loneliness and social isolation and helping the charity diversify its programmes and client base



MotoNovo Finance

• Motor Vehicle Manufacturing
• 400 - 500 Employee

• Dealer Engagement Specialist

  • Oct 2016 - Oct 2021

  - Responsible for qualifying new vehicle dealers to become business partners. This role includes giving advice to established dealers and new businesses on how to improve their offering in order to offer the best products to their customers - Building and maintaining relationships with our existing dealer partners and our field sales team, my job is to bridge the gap between the head office and our field sales team by building rapport quickly and offering valuable support - Undertake a new initiative each month in line with business requirements. All work I do is with a view to either educate our dealers on new products or regulations, understand their views or the changing market in general, or to create opportunity for the business. This ever-changing environment requires me to be adaptive and knowledgeable on a wide-range of topics - Creating strategies, dialogues and procedures for all initiatives to ensure that the work being done is effective and has the desired outcome. This requires the ability to design sales and conversational techniques that not only bring in results, but are flexible enough to work for a team of people - This role requires me not only to understand and follow financial regulations myself, but to ensure that our business partners and colleagues do the same. This requires me to have a very keen attention to detail and listen out for any information that could be problematic - Recognised as a top 50 employee for the company 2 years in a row Show less



Barclays UK

• United Kingdom
• Banking
• 700 & Above Employee

• Customer Relationship Specialist

  • Mar 2016 - Oct 2016

  - Taking calls from customers to advise their eligibility for mortgages and qualifying them for a lead to be sent to our mortgage advisors - Embracing the positive atmosphere of assisting and advising customers with one of the biggest and most exciting events of their life - Taking calls from customers to advise their eligibility for mortgages and qualifying them for a lead to be sent to our mortgage advisors - Embracing the positive atmosphere of assisting and advising customers with one of the biggest and most exciting events of their life



Golley Slater PRM

• Cardiff, Wales, United Kingdom

• Contact Management Agent

  • Jan 2015 - Mar 2016

  Charity fundraising and sales Charity fundraising and sales



INGDirect

• Banking
• 1 - 100 Employee

• Customer Service Liaison

  • Jul 2009 - Sep 2014

  - Acting as a supervisor for other colleagues, dealing with escalated calls, customer complaints and any queries deemed complicated or important by the business. - Regarded throughout the company as an expert in the senior help desk, using knowledge and experience of the company and the industry to support other colleagues. - Managed a pool of associates supporting the team, quality auditing their calls, providing feedback and created tailored action plans to improve performance - Selected to be part of new business savings accounts team - Took over process fails from within the call centre associates including outbound calling to resolve issues after investigation and identified training trends/requirements within call centre - Covered for team managers and site-managed when needed - Consistently achieved and exceeded monthly and annual targets, including 95% pass rate on processes audits in 2014 - Regularly recognised for approachability and friendliness, winning several in-house awards. Show less