Customer Care Specialist

• Sep 2022 - Present

Licensed Insurance Agent

• Sep 2021 - May 2022

- Meets daily and monthly metrics goals including but not limited to close rates, occupancy, and data capture rates -High-paced data entry process, creating and updating client accounts while multitasking multiple screens and applications - Provides excellent client services, creating strong agent/client relations - Demonstrates ambitious sales-minded approach with strong interpersonal skills to build rapport with prospective customers - Multitasks and manipulates… Show more - Meets daily and monthly metrics goals including but not limited to close rates, occupancy, and data capture rates -High-paced data entry process, creating and updating client accounts while multitasking multiple screens and applications - Provides excellent client services, creating strong agent/client relations - Demonstrates ambitious sales-minded approach with strong interpersonal skills to build rapport with prospective customers - Multitasks and manipulates multiple screens including our software system, quote engine, and carrier applications while continuing a conversation with the client - Assists in the success of a new business department and contract with a large insurance corporation to generate increased sales in targeted areas - Promoted to a specialized team with the highest sales close rates in the entire region - Studied extensive course material to successfully gain over 20 state licenses as an expert in health insurance - Assists Medicare clients with their healthcare needs, being an advocate for an often-forgotten community while providing resources for them to get quality care and coverage Show less - Meets daily and monthly metrics goals including but not limited to close rates, occupancy, and data capture rates -High-paced data entry process, creating and updating client accounts while multitasking multiple screens and applications - Provides excellent client services, creating strong agent/client relations - Demonstrates ambitious sales-minded approach with strong interpersonal skills to build rapport with prospective customers - Multitasks and manipulates… Show more - Meets daily and monthly metrics goals including but not limited to close rates, occupancy, and data capture rates -High-paced data entry process, creating and updating client accounts while multitasking multiple screens and applications - Provides excellent client services, creating strong agent/client relations - Demonstrates ambitious sales-minded approach with strong interpersonal skills to build rapport with prospective customers - Multitasks and manipulates multiple screens including our software system, quote engine, and carrier applications while continuing a conversation with the client - Assists in the success of a new business department and contract with a large insurance corporation to generate increased sales in targeted areas - Promoted to a specialized team with the highest sales close rates in the entire region - Studied extensive course material to successfully gain over 20 state licenses as an expert in health insurance - Assists Medicare clients with their healthcare needs, being an advocate for an often-forgotten community while providing resources for them to get quality care and coverage Show less

E-Commerce Supervisor

• Jul 2021 - Sep 2021

- Assisted with Amazon initiatives by reviewing and entering data and metrics daily, weekly, and monthly in order to ensure store goals are met - Reviewed work forecasts/data predictions and upheld productivity and utilization requirements to meet overall WFMOA objectives - Worked with live dashboards to track sales trends and predictions - Trained, audited, and supported team members to perform standard operating procedures - Directed and assigned job duties for… Show more - Assisted with Amazon initiatives by reviewing and entering data and metrics daily, weekly, and monthly in order to ensure store goals are met - Reviewed work forecasts/data predictions and upheld productivity and utilization requirements to meet overall WFMOA objectives - Worked with live dashboards to track sales trends and predictions - Trained, audited, and supported team members to perform standard operating procedures - Directed and assigned job duties for team members - Maintained awareness of in-store customer needs and direct team members as necessary to satisfy and delight customers; responded promptly to customer requests, questions, and troubleshooting needs - Created individual and team-based goals and solutions to ensure everyone on the team is given the right tools for success - Used Excel to create schedules and document data for store leadership and regional Amazon executives - Partnered with other departments to ensure a timely process flow in and out of stores and helping meet customer order times - Diffused customer escalations with product or delivery issues both in store and over the phone

Customer Service Supervisor

• Feb 2020 - Jul 2021

- Partnered with Assistant Team Leader and Team Leader with clerical duties, data entry, and Excel spreadsheets such as creating the team’s schedule as well as daily break chart documents - Conducted formal team member yearly performance reviews and team meetings - Monitored and reported store Key Performance Indicators - Sets and achieves the highest standards of retail execution - Assisted in event planning and execution for company-wide fundraising events… Show more - Partnered with Assistant Team Leader and Team Leader with clerical duties, data entry, and Excel spreadsheets such as creating the team’s schedule as well as daily break chart documents - Conducted formal team member yearly performance reviews and team meetings - Monitored and reported store Key Performance Indicators - Sets and achieves the highest standards of retail execution - Assisted in event planning and execution for company-wide fundraising events, achieving regional awards for exceeding donation goals - Lead all of supply ordering; ensured that the Customer Service and Amazon teams remained properly stocked while staying within budget - Assisted in the cash office by counting the tills, counting the safe, entering data, filing documentation properly, and uploading data to the regional file share - Provided guidance on the sales floor to team members to ensure a smooth-running operation - Demonstrated proficiency in Retalix, Kronos, register functions, Excel and Amazon systems and processes - Fosters and encourages a positive environment of outstanding teamwork, mutual respect, and exceptional morale - Demonstrated decision-making ability, leadership skills, and ability to prioritize and delegate

Customer Service Team Educator

• Feb 2019 - Feb 2020

- Provided extensive training to 60+ team members on policies and procedures, register functions, and basic everyday expectations - Assisted with supervisor shifts and various supervisor duties - Acted as a mentor to team members and fostered an environment of acceptance, creativity, and high productivity in the workplace - Developed and regularly updated a team communication binder with weekly trainings, performance updates, and team-building material - Continuously… Show more - Provided extensive training to 60+ team members on policies and procedures, register functions, and basic everyday expectations - Assisted with supervisor shifts and various supervisor duties - Acted as a mentor to team members and fostered an environment of acceptance, creativity, and high productivity in the workplace - Developed and regularly updated a team communication binder with weekly trainings, performance updates, and team-building material - Continuously collected team feedback to continuously improve processes for hiring, training, and maintaining a happy and efficient team - Cross-trained in every department (Bakery, Grocery, Produce, Green Team, Prepared Foods, etc.) to understand full store processes more efficiently with consideration to the betterment of every team - Selects, trains, develops, mentors, motivates, and counsels team members in a manner that sustains a high-performance team and minimizes turnover

Customer Service Representative

• Apr 2018 - Feb 2019

- Showed quick proficiency in register functions, PLUs, as well as policies and procedures - Provided excellent customer service and created long-lasting customer relationships, setting the example for the team as a future lead - Achieved #1 place in donation collection for Whole Kids Foundation in 2018 and 2019, helping local low-budget schools implement healthy food options and vegetable gardens for their students - Earned Team Member of The Month, voted on by team… Show more - Showed quick proficiency in register functions, PLUs, as well as policies and procedures - Provided excellent customer service and created long-lasting customer relationships, setting the example for the team as a future lead - Achieved #1 place in donation collection for Whole Kids Foundation in 2018 and 2019, helping local low-budget schools implement healthy food options and vegetable gardens for their students - Earned Team Member of The Month, voted on by team members and team leadership - Assisted in company volunteering and team-building events, such as volunteering at the local Humane Society

Makeup Artist

• Nov 2017 - Aug 2019

- Assisted with clients and product testing on the sales floor in order to meet daily sales goals - Worked with clients to assist with anything from simple product needs to holding makeup consultations and designing looks for special events (weddings, proms, etc.) - Initiated and maintained the company’s social media platform in order to advertise store events with the community and generate higher sales - Assisted with clients and product testing on the sales floor in order to meet daily sales goals - Worked with clients to assist with anything from simple product needs to holding makeup consultations and designing looks for special events (weddings, proms, etc.) - Initiated and maintained the company’s social media platform in order to advertise store events with the community and generate higher sales