Technical Training Manager

• Jul 2016 - Present

Market Quality / Certification Team Leader

• May 2014 - Apr 2016

Managing Honda Australia's Paint workshop.Provide technical support to insurance companies on the appropriate recommended repair methods required with Honda Motor vehicles. Support CR department with customer Body & Paint concerns. Review dealer Product Quality Reports, CR feedback, Warranty claims & actively so as to provide high level technical reports & analysis in the area of product issues relating to manufacturing processes, designs, part failures & durability by creating reports to the relevant Honda factories. Coordinate product safety recall actions within set targets through scheduling customer contacts, monitoring parts supply, monitoring performance of each recall & take necessary actions where required, reporting performance of recalls to relevant Government Department & Factory. Quarterly reporting to the Australian Government Department of the Environment & Refrigerant Reclaim Australia on the total volume of synthetic gases contained in vehicles imported into Australia.Subject matter expert in SAP for the Technical department.

Market Quality / Body & Paint Assistant Manager

• Aug 2007 - Apr 2014

Managing Honda Australia's Paint workshop.Review dealer Product Quality Reports, CR feedback, Warranty claims & actively so as to provide high level technical reports & analysis in the area of product issues relating to manufacturing processes, designs, part failures & durability by creating reports to the relevant Honda factories. Conduct new Model Vehicle Quality Inspection at factory for new car deliveries from factory to Australia. Monthly Reporting to directors on department KPI's and product concerns.Coordinate product safety recall actions within set targets through scheduling customer contacts, monitoring parts supply, monitoring performance of each recall & take necessary actions where required, reporting performance of recalls to relevant Government Department & Factory. Quarterly reporting to the Australian Government Department of the Environment & Refrigerant Reclaim Australia on the total volume of synthetic gases contained in vehicles imported into Australia.

Body & Paint Coordinator

• Jun 2002 - Jul 2007

Develop Honda Australia's Authorised Body & Paint program throughout the Dealer Network by developing systems & processes to improve customer satisfaction. Improve Hona Dealer Body repair centres through assessment & on the job training.Manage Honda Australia's Paint workshop ensuring Budgets & set KPI's are met. Plan & schedule daily work requirements. Provide Technical support & on the job training where required.

Sole Trader

• May 2000 - Jun 2002

Provide contract services in body & paint repairs & paintless dent removal on motors vehicles, farm machinery and commercial vehicles. Provide contract services in body & paint repairs & paintless dent removal on motors vehicles, farm machinery and commercial vehicles.

Operations Manager

• Jan 2000 - Apr 2000

Responsible for overseeing and leading a team of 18 employees, forecast, set & manage operating budgets. Plan and allocate resources to effectively, negotiating with suppliers, maintaining a safe workplace and reporting weekly to directors. Responsible for overseeing and leading a team of 18 employees, forecast, set & manage operating budgets. Plan and allocate resources to effectively, negotiating with suppliers, maintaining a safe workplace and reporting weekly to directors.

Rectification manager

• 1997 - 2000

Responsible for overseeing and leading a team of 3 Panel Beaters & 11 Spray Painters, set & manage operating budgets. Plan and allocate resources to effectively staff and accomplish the work to meet departmental productivity and quality goals.

Rectification Supervisor

• 1995 - 1997

Supervising a team of 2 Panel Beaters& 6 Spray Painters in two work shops ensuring all work requirements and KPI's were met.

Vehicle Processing Supervisor

• 1992 - 1995

Supervising a team of 6 employees ensuring that daily production requirements set by management were met. Weekly/Daily reporting set KPI results to management.

Tradesman Panel Worker & Panel Beater

• 1989 - 1992

Minor & major vehicle smash repairs and specialising in paintless dent removal.

Apprentice Panel Worker & Panel Beater

• 1985 - 1989