Sam Galer

Senior Team Leader at Residential Tenancies Authority
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Contact Information
us****@****om
(386) 825-5501
Location
Gold Coast, Queensland, Australia, AU
Skills

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Bio

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Experience

  • Residential Tenancies Authority
    • Australia
    • Government Administration
    • 1 - 100 Employee
    • Senior Team Leader
      • Feb 2021 - Present

    • Customer Service Manager
      • Apr 2019 - Feb 2021

      Acting in Customer Experience Manager role for 18 months, overseeing Contact Centre and Dispute Resolution teams. Led Customer Experience teams during COVID-19 response, driving facilitation of remote workforce as well as high-profile dispute resolution service assisting affected residential tenancies. Strong contributor to ensuring successful response, including liaising with Department of Housing and Public Works on creation and implementation of emergency legislation.Subject Matter Expert on Residential Tenancies legislation.Media responses including radio interviews, RTA podcasts and Tenancy Education video presentation.

  • Lifeline Community Care
    • Disability Case Manager
      • Jun 2008 - Feb 2011

  • Australian Government Department of Veterans' Affairs
    • Australia
    • Government Administration
    • 700 & Above Employee
    • Customer Service Representative
      • Jun 2006 - Feb 2009

Education

  • Berwick Secondary College
    1989 - 1996
  • Australian Institute of Management
    2019 - 2019

Community

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