Relationship Manager: Key Accounts

• Mar 2011 - Present

Responsibilities:- Operate as the lead point of contact for any and all matters specific to customers Build and maintain strong, long-lasting customer relationships Develop a trusted advisor relationship with key customer stakeholders and executive sponsors Ensure the timely and successful delivery of our solutions according to customer needs and objectives Communicate clearly the progress of monthly/quarterly initiatives to internal and external stakeholders Forecast and track key account metrics Identify and grow opportunities within territory and collaborate with sales teams to ensure growth attainment Assist with high severity requests or issue escalations as needed