Front Desk Manager

• May 2022 - Present

Club InterContinental Manager

• Feb 2022 - May 2022

A 403-room, luxury five-star hotel set in the heart of a historic precinct, InterContinental® Singapore is the flagship hotel of InterContinental Hotels Group (IHG®) in Singapore and winner of Luxury Heritage Hotel in 2020 and 2021 by World Luxury Hotel Awards and Singapore's Leading City Hotel 2021 by World Travel Awards. A 403-room, luxury five-star hotel set in the heart of a historic precinct, InterContinental® Singapore is the flagship hotel of InterContinental Hotels Group (IHG®) in Singapore and winner of Luxury Heritage Hotel in 2020 and 2021 by World Luxury Hotel Awards and Singapore's Leading City Hotel 2021 by World Travel Awards.

Duty Manager

• May 2019 - Jan 2022

A 790-room and award winning luxury hotel - Singapore’s Leading Business hotel 2021. - Oversee Front Office operations including Reception, Bell Desk, Concierge, VIP services and Call Center - Ensure positive impact of Trip Advisor and Trustyou ratings through improved customer services and repeat business - Supervision of 4 - 5 Front Desk associates per shift - Schedule & plan weekly associates’ roster for Reception - Conduct performance appraisal for associates - Conduct investigation of complaints, incidents and feedback to ensure satisfactory outcome for internal and external guests Equipped with “Government Quarantine Facility” & “Stay Home Notice” experiences during Covid 19 pandemic period. - Liaise with authorities such as Ministry of National Development, Singapore Tourism Board, Ministry of Health, etc to achieve smooth operations in handling arrivals, departures and emergency (C+, life threatening cases). Achievement: Excellent Service Award 2021, Silver (Supervisory) Show less

Duty Manager

• Nov 2021 - Dec 2021

A 575-room and award winning luxury hotel Exercise corporate initiative (Task force), performing Duty Manager role, assisting Front Office department in daily operations. A 575-room and award winning luxury hotel Exercise corporate initiative (Task force), performing Duty Manager role, assisting Front Office department in daily operations.

Duty Manager

• Sep 2018 - May 2019

A 360 loft-style rooms, Boutique hotel. - Oversaw Front line operations - Reception, Bell Desk, Concierge and Call Center. - Improved customer service ratings through Trip Advisor - Supervised minimum of 2 - 3 front desk staff per shift - Planned of weekly staff’s roster for Reception - Conducted performance appraisal for staffs Achievement: Outstanding Service Performer (October to December 2018) Outstanding Service Experience (November 2018) A 360 loft-style rooms, Boutique hotel. - Oversaw Front line operations - Reception, Bell Desk, Concierge and Call Center. - Improved customer service ratings through Trip Advisor - Supervised minimum of 2 - 3 front desk staff per shift - Planned of weekly staff’s roster for Reception - Conducted performance appraisal for staffs Achievement: Outstanding Service Performer (October to December 2018) Outstanding Service Experience (November 2018)

• Jun 2016 - Sep 2018

Promoted to Guest Service Executive on March 2017A 5-star Luxury Hotel/Integrated Resort with 2561 rooms- Handled complaints and concerns in an efficient timely manner- Oversaw all guest’s arrivals and departures- Multi-tasked and delegated job duties- Handled Paiza and VIP guest’s reservations- Ensured guest preferences met and ready prior to arrivalGuest Service Agent (June 2016 – March 2017)- Handled Frequent Individual Travelers and tour groups reservation- Assisted in-house guests’ queries- Assisted with check-in and check-out proceduresAchievement:Top Seller of the Month (January, May & June 2018) Top Seller of the Month (January & February 2017) Team Member of the Month (July 2017) Show less

• Jun 2014 - May 2016

Handled 64 luxury Butler Suites- Handled confidential stay of VVIPs, celebrities and tycoons- Meet & Greet VIP guests upon arrival- Arranged welcome amenities or any special arrangements/occasions - Performed In-room check-in for VIP guests; presented room features and benefits to such guests.- Provided personalized service to meet guests’ expectationsButler on Queen Miri (Private Yacht)- Assisted to guide Las Vegas Sands yacht service crews to handle Paiza guests due to language barrier- Provided personalized service to meet guests’ expectations with minimal supervision- Ensured the comfort level met guests expectationsAchievement:Excellent Service Award 2016 (Silver Award) Best Butler Award (Nov & Dec 2015) Show less

Captain

• Mar 2014 - May 2014

- Assisted in daily operation including food order taking, serving of food, etc. - Conducted daily briefing - Handled complaints and concerns in an efficient timely manner - Multi-tasked and delegated job duties - Recommendation of food / wine based on personal preferences - Assisted in daily operation including food order taking, serving of food, etc. - Conducted daily briefing - Handled complaints and concerns in an efficient timely manner - Multi-tasked and delegated job duties - Recommendation of food / wine based on personal preferences

• Jul 2010 - Feb 2014

- Assisted in daily operation including food order taking, serving of food, etc.- Showmanship of meat carving- Flambé- Recommendation of food based on personal preferences- Handled restaurant reservationsAchievement:- Singapore Hotel Association (Certificate of Commendation, year 2013)Recognition and appreciation of exemplary display of honest conduct in the performance of duty.- Participation in Singapore National Restaurant Skills - Competition 2012 Certificate of Recognition-Silver Star Award (April – June 2011) Show less

• Jul 2009 - Jul 2010