Sales and Account Executive

• Jul 2020 - Present

Providing expert advice to create a cost effective print solution for customers within the Illawarra region. Providing expert advice to create a cost effective print solution for customers within the Illawarra region.

Compliance Officer

• Jan 2020 - Jun 2020

Working for the Department of Education within the Assisted School Travel Program to ensure contractors and drivers have the relevant documentation and clearances to transport eligible children to and from school.Created a Working With Children Check process to enable greater visibility for management to oversee the renewal of all contracted Drivers WWC checks. Worked Collaboratively to improve other area's of the Assisted School Travel Program. Working for the Department of Education within the Assisted School Travel Program to ensure contractors and drivers have the relevant documentation and clearances to transport eligible children to and from school.Created a Working With Children Check process to enable greater visibility for management to oversee the renewal of all contracted Drivers WWC checks. Worked Collaboratively to improve other area's of the Assisted School Travel Program.

Managed Print Services Delivery Lead

• Jul 2018 - Oct 2019

• Manage and track multiple purchase orders to ensure timely vendor payment nationally.• Provide timely quotes for ad hoc onsite resources nationally.• Contributed as a subject matter expert on the evaluation team for Fuji Xerox Australia’s national printer support request for quotation tender process• Implement effective process improvement

Customer Services Manager

• Mar 2017 - Jul 2018

• Provide detailed, accurate reporting and asset management.• Worked with project management team to implement assets, processes and software solution changes within multiple government agencies.• Educated key stakeholders around the reporting capability of Fuji Xerox’s software solution.• Managed the profit and loss (P&L) responsibility across my account portfolio

Office Services Centre Team Leader

• Jan 2015 - Mar 2017

• Managed the team effectively through the change and growth of the organisation.• Mentored and coached new team members and existing staff on processes, communication strategies and presentation techniques.• Ensured the team had excellent staff retention. • Promoted and facilitated a successful working culture within the team with a wide variety of cultural and work backgrounds.• Managed the P&L for each of the 55 accounts within my team’s portfolio.• Provided efficient and effective escalation point solutions for resolving service delivery issues internally and externally.

Office Services Executive

• Mar 2013 - Jan 2015

• Worked with multiple departments to develop and implement customer specific workflows and requirements.• Partnered successfully with the sales team to pitch the operational advantage of engaging in business with Fuji Xerox across multiple lines of service• Developed the processes and documentation required to be able to support the XPS line of service.• Created a reporting template to promote best practice for internal customer use.• Built rapport internally and externally with many key stake holders across various divisions and businesses throughout Australia and the Asia pacific region.• Collaborate with managers and colleagues to improve internal processes which resulted in increased efficiency and reduced costs.• Provided timely quotes to clients for new devices, relocations and new hardware accessories

Customer Support Representative

• Dec 2010 - Mar 2013