Head of Data and Business Intelligence

• Mar 2021 - Present

• Creating and ownership of all BI solutions within a fast-growing start-up company, owning the sourcing, ingestion, automation, storage, access, analysis and presentation of all data within the company. • Creation of a BI strategy developed across multiple product lines within the business to ensure data is at the forefront of all projects and decisions • Research and purchase the latest software for the needs of the company to minimise cost and maximise return on investment, including negotiating over £70k in GCP credits at no cost to the company • Designing, creating and implementing auto ML processes across the company, increasing performance by 20% and reducing costs by 13% in rota prediction-based project • Ownership of the data sharing with external partners, from automated reporting and analysis to creation of looker explores or direct Big Query access using service keys through python • Identifying and creating revenue stream from the data to allow monetisation of the data held • Ownership of data analysis of published academic papers from within the company and owner of analytics within all clinical trials Show less

Quality & Performance Lead Data & Analytics Manager, Revenue & Recoveries

• May 2018 - Mar 2021

• Managing a team of analysts reporting upon all incoming cashflow, revenue, OPEX and debt metrics directly to the operational managers and board level • Confident in providing commercial insightful commentary on analysis upon derived from data • Leading in the creation and implementation of data driven strategies within the business with an annual financial value in excess of £25m • Designing, developing, writing and implementation of a performance management system for over 1k agents, utilising a SQL backed ETL process from 50+ data sources, inbuilt data security and a GUI front end • Leading and designing data analytics migration strategy from locally stored excel and access to cloud based big query database and further enhancement through tableau reporting • Lead the merger of all reporting on financial operational metrics and analytics between SSE and OVO operations • Train, mentor and develop team of analysis, developing SQL, forecasting, analytical and tableau skillsets and provide expertise and guidance when required Show less

Senior Resource Insight Manager

• Jun 2016 - May 2018

• Built and developed the resource analytical function, lead in creating and analysing innovative new datasets to make compelling data driven decisions and articulate recommendations from HR data.• Guided and developed a team of ten analysts to deliver insights into customer experience and business performance. • Design and development of a compliant centralisation of data storage and distribution within a single MSQL database. The integration within this database with Excel, Access and Power BI to create interactive and impactful data visualisations• Increase automation in reporting leading to an efficiency within BAU reporting to realise a £100k annual FTE saving. Show less

Senior Resource Data Analyst

• Dec 2015 - Jun 2016

• As a specialist analyst I was involved in the creation and development of performance reports, dashboard and ad-hoc reporting.• Using and creating data sets to support key areas of operational performance. • Analysing and making recommending to senior staff to drive change within the business through identification of trends or outliers within in the HR data.

Data Analyst

• Jan 2013 - Dec 2015