Experience

Origen

• United Kingdom
• Environmental Services
• 1 - 100 Employee

• Chief Operating Officer

  • Sep 2021 - Present



Stark

• United Kingdom
• Utilities
• 100 - 200 Employee

• Group Head of Optimisation

  • Apr 2021 - Sep 2021

  Consulting on Net Zero through the optimising the management of energy through best in class measurement, analysis and energy reduction solutions. Consulting on Net Zero through the optimising the management of energy through best in class measurement, analysis and energy reduction solutions.



Inenco Group

• United Kingdom
• Utilities
• 200 - 300 Employee

• Director Of Operations

  • Nov 2019 - Apr 2021

  - Ownership and management of the revenue for the Group £25m and 200 FTE cost base. Responsible for Customer Satisfaction, Ops Leadership, Service & Product Innovation, Delivery Methodology. - Developed Operational turn-around plan to optimise customer service, reduced complaints and terminations by two thirds. - Reduced bottom-line by 5% and improved top-line through restructure and realignment of people and teams, introduction of a new Operating Model. - Oversaw and executed total overhaul of Supplier Strategy renegotiating commercials, improving cash collection, securing improved customer SLAs. - Diagnosed key customer challenges, delivered on new customer servicing governance plan including: Customer Contact Strategy; Complaint Process; Service Sponsor initiative; Account Workshops, Case Early Warning System. - Overhauled and evolved the new Sustainability & Net Zero proposition, establishing methodological, sales and commercial approach.



EIC

• United Kingdom
• Utilities
• 200 - 300 Employee

• Director of Operations

  • Sep 2018 - Oct 2019

  - Increased like for like gross margin of the EIC business by 16%. - 360 Report increased quotable opportunities in the SME business by 33% through demonstrating value and building sales agent credibility. - Grew Optimisation revenues by ~20% in it’s first 18 months of restructure winning RBS, Vodafone, Pall Europe, also retained critical Mitsubishi hardware business. - Rationalised service offering to remove low or no-profit making offerings. created process to ensure governance of commercial offerings controlled through a centralised team. - Simplified and commercialised existing core offerings through aligning to customer need (examples: 360 Report” procurement strategy recommendation tool focused on how ‘we’ impact bothsides of the meter’. - Incorporated the ‘energy management system’ business (t-mac) into the Operation. Re-structured ‘Energy Services’ into 3 core areas to make offering more accessible to customer base: (Optimisation; Energy as a Service; Remote Energy Manager). Launched “Intelligent Buildings” offering.

• Head of Sustainability & Optimisation

  • Apr 2015 - Sep 2018

  - Built Water Consultancy offering (product development, commercial model, recruitment, systems, market sizing,competitor analysis, commercialisation for sales team, team build, process formation). Water Consultancy business grew to £500k in year one, winning Boots, DHL, Wm Morrisons. - Consolidated and revamped the ‘Energy Services' business unit (+25 FTEs, ~£4m annualised order book). Created easy to use pricing tool, aligned and trained marketing and sales teams to offering. - Refocused inwardly facing products to focus on customer need. Replaced “what we do” and cultivated a “how we solve” approach (ESOS+; SECR+; 360 Plus Report).

• Carbon Solutions Manager

  • Apr 2013 - Apr 2015

  - Doubled Business Unit gross margin in two years - Redefined process, delivery methodology, commercial approach - Developed training plans for commercial teams - Achieved 3% market share of ESOS market, £3m revenue – largest in the market – from a standing start. Trickle-down effect to Energy Services business generating £2m revenue. - Led on x10 revenue growth of team through commercialising existing offering and bringing new products to market. - Structured team to make it accessible to the sales organisation; produced battlecards to make services easier to sell; produced simple pricing tool and simplified proposals to increase ability toreproduce. Mentored on sales pitches.



Sinclair Knight Merz

• Australia
• Civil Engineering
• 400 - 500 Employee

• Climate Change Consultant

  • Oct 2010 - Mar 2013

  - Enabled revenue growth of Coca Cola, Kerry Foods, Carillion - ~£250k upsell value. - Added additional consultancy offering to UK businesses, generating £100k of billables. - Developed complex modelling tool for conversion, tracking and reporting of data into Carbon. Trained this out to other consultants. Deployed this into customers. - UK Lead for Carbon Markets projects, 5 publications on the theme of Clean Development Mechanism and Carbon Markets; UK PM for development of PoA Geothermal concession in Kenya, production of PID.