Experience

Tower Hamlets Council for Voluntary Service

• United Kingdom
• Non-profit Organizations
• 1 - 100 Employee

• Development Manager

  • Jun 2023 - Present

  Managing and delivering organisational development work with the aim of building the capacity of VCS groups and focusing on increasing their ability to influence decision-makers in the borough. Managing and delivering organisational development work with the aim of building the capacity of VCS groups and focusing on increasing their ability to influence decision-makers in the borough.



St. Hilda's East Community Centre

• United Kingdom
• Fundraising
• 1 - 100 Employee

• Senior Co-production and Co-design Consultant

  • Mar 2023 - Jun 2023

  To enable an examination of power relations between the organization and the people it exists to support in order to lead, design and embed a model of co-design within the organization. To enable an examination of power relations between the organization and the people it exists to support in order to lead, design and embed a model of co-design within the organization.



Toynbee Hall

• United Kingdom
• Civic and Social Organizations
• 1 - 100 Employee

• Community Services Manager

  • Apr 2020 - Mar 2023

  Purpose of role: To develop and deliver user led and delivered community services alongside local people experiencing structural inequality. To develop and deliver a system of community based cultural commissioning. To deliver on complex contracts with budgets of over £750,000 per annum.Actions and Achievements: Secured renewal of local government contracts worth £650,000 per annum. Achieved target of over 50% of services delivered by local people. Successfully commissioned 18 month arts programme entirely designed and commissioned by local people. Developed partnerships with local grass roots organisations. Show less

• Community and Advice Team Manager

  • Mar 2017 - Apr 2020

  Purpose of role: To develop a volunteer led welfare rights advice service. To deliver on a large debt advice contract. To review functioning of community services in order to reduce costs and reestablish partnerships whilst maintaining outcome and impact goals.Actions and Achievements: Met and exceeded all funded targets. Established delivery of an unfunded volunteer delivered welfare rights service. Effectively restructured community services in partnership with staff team and renegotiated delivery contracts with established funders to allow for more effective delivery. Show less

• Specialist Welfare Rights Adviser

  • Aug 2012 - Mar 2017

  Purpose of role: To deliver effective welfare rights casework for individuals and families incorporating benefits and housing advice. Representation up to upper tribunal level at appeal. Specialism in disability entitlement. Actions and Achievements: 98% success rate in lower tribunal appeals. Maintained a large caseload of complex cases. Established relationships with local hospitals in order to more effectively support people incorrectly denied sickness and disability benefits. Delivered welfare rights training to a range of audiences. Show less



Refugee Council

• United Kingdom
• Non-profit Organizations
• 200 - 300 Employee

• Refugee Integration Caseworker

  • Apr 2008 - Aug 2012

  Purpose of role: To provide 1-2-1 casework for people at the point of grant of status. To support transition from Asylum Support to mainstream services. Actions and Achievements: Provided effective casework in areas of welfare, housing, and education/employment. Developed clear advice guides aimed at a refugee audience. Established system of volunteer support for advice service. Purpose of role: To provide 1-2-1 casework for people at the point of grant of status. To support transition from Asylum Support to mainstream services. Actions and Achievements: Provided effective casework in areas of welfare, housing, and education/employment. Developed clear advice guides aimed at a refugee audience. Established system of volunteer support for advice service.