Sam Cosham
Field Services Engineer at NEL CSU- Claim this Profile
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English Native or bilingual proficiency
Topline Score
Bio
Credentials
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Equitrac Office and Express 5 Technical Certification
Nuance CommunicationsAug, 2016- Oct, 2024 -
Comptia A+
CompTIANov, 2011- Oct, 2024
Experience
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NEL
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United Kingdom
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Hospitals and Health Care
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200 - 300 Employee
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Field Services Engineer
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Dec 2017 - Present
I am currently a 2nd line IT field engineer for NEL CSU, I support corporate IT and GP practices across Sussex in the field environment.My current skill set is;Windows 10, Full installation and day to day hardware/software fixes.Brother Printers, full installation and support.Zebra label printers, full installation and support.Airwatch (Workspace ONE), configuration, setting up, creating documentation and giving support to my team with the application and providing support to customers where necessary.On-site major incidents, these jobs can range from systems being down, server reboots, UPS replacements and any other work that is required to get patients seen.Qnap/Qfinder, resolving network errors, changing disks and advice on DRAEM/Datto RMM, The ability to use the remote tool effectively, assisting users over the phone.Network troubleshooting, switches, servers and wireless devices.Please ask if more information is required.
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Capita Document & Information Services
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Outsourcing and Offshoring Consulting
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1 - 100 Employee
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Field Services Engineer
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Apr 2016 - Dec 2017
I was a Field Services Engineer for Capita DIS responsible for basic Kyocera Printer fixes, Equitrac support, assisting the IT Helpdesk and IT Solutions team, down on the South coast.
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Western Sussex Hospitals NHS Trust
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United Kingdom
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Hospitals and Health Care
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300 - 400 Employee
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Client Devices Engineer
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Mar 2015 - Apr 2016
Here at WSHT I have learnt a variety of skills in the small amount of time I have been here.These include;• A more in-depth look at Zenworks and ENGL imaging solution• XenMobile (Mobile Device Management)• Imprivata Single Sign on solution including the administration and enrolment process• Building and configuring iPads, Samsung Galaxy’s and Google Nexus tablets• A more in-depth look into Infrastructure and the day to day running.• Safeguard encryption management and support• Canon Managed Print solution and Support• HP Hardware support, problem finding and resolution• BigHand Digital Dictation Installation and Support• Direct relationship with HP and suppliers• Working under pressure for departments such as A&E, Intensive Care and High Dependency Unit.
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Sussex Partnership NHS Foundation Trust
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United Kingdom
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Mental Health Care
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700 & Above Employee
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IT Engineer
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Apr 2014 - Mar 2015
I worked for Sussex Partnership Foundation Trust which is a Mental Health trust.I had been dealing with 2nd line support and have been involved in a few projects which have gained me valuable experience.The first project was Managed Print, and this involved working closely with a Capita Document and Information Services rolling out 400 devices across the trust estate.During my time on this project I have picked up the following skills;• Network patching• Network tracing• Printer maintenance• Printer configuration• Various fixes for Kyocera machines• Equitrac user database• Equitrac reporting softwareI also ascertained the following skills during my time at SPfT;• Data migration between PC’s (From XP to Windows 7)• Building a PC from PXE boot• Building a PC using the Software SCCM• Installing and setting up the new equipment (Win7)• The moving of user accounts and machines within Active Directory• Installation of additional internal devices, for example the new rather small Samsung SSD hard drives and RAM• The procedures you have to undertake to decommission a PC whilst adhering to the Data Protection Act.• Jaws Screen Reading software, the installation, support and administration.• The installation and support for Office 2003 and Office 2010• The ability to install and provide support for Junos Pulse• The ability to make decisions myself• The ability to work alone and prioritise my work• The ability to manage multiple tasks whilst adhering to the SLA/KPI set.• Making sure the member of staff is happy with the level of support they have received before closing off the call.• I have a strong attention to detail, and do not like leaving things unfinished.• I have the ability to work with any member of staff on any level, varying from CEO/Director to a non-experienced IT user, who has never used a PC before.• I am also committed to learn and expand my knowledge, whilst at the same time sharing information that I know to anyone who asks.
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Service Desk Analyst
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Mar 2011 - Apr 2014
I worked in a fast paced first/second line support role for the NHS, I dealt with a variety of problems which vary from call to call.During my employment here I have obtained valuable skills required in an IT service role.• Microsoft Exchange administration; Creating, maintaining and moving user mailboxes, distribution lists and generic mailboxes.• Microsoft Operating Systems XP, Vista, 7 and 8.• Microsoft Office 2003, 2007, 2010 and 2013 Installations.• I have used the Microsoft RDP tool to remote into machines.• Sophos Safeguard – Im currently an administrator for this system, so I can undertake a full recovery on a device.• Sophos Anti-Virus protection.• McAfee Anti-Virus protection.• Active Directory, Creating new accounts, permissions and exchange mailboxes• Software installation and deployment (Zenworks) At the NHS we use Zenworks which is a remote software that controls our software deployments and bundle list.• SCCM – Another remote assistance tool used within the NHS primarily used for manual installs• File server permissions, I can do this via AD using security groups picked up from the shared folder.• Helpdesk call logging, escalating and solving – I have done this for nearly 4 ½ years.• Call logging systems, Marval, CSMS and E-Good Manners• NHS Applications such as; NHSMail, PiMS, Oasis and Gem Authenticate
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Education
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2003 - 2008
Peacehaven Community School
Community
