Experience

Neuven Solutions

• United Kingdom
• Staffing and Recruiting
• 1 - 100 Employee

• Account Manager

  • Jan 2021 - Present

  M225wb

• Implementation Manager

  • Mar 2020 - Jan 2021

  Manchester, United Kingdom

• Relationship Executive

  • Feb 2018 - Mar 2020

  Manchester, Greater Manchester, United Kingdom

• Helpdesk Co-ordinator

  • Jul 2015 - Feb 2018

  Manchester, United Kingdom To be the first point of contact from the incoming calls and emails from our clients. Prioritising my workload on a daily basis to ensure that all tasks were completed in a timely manner. To assist the Account Management team in the running of reports to distribute to clients. To take on escalated queries from clients whilst maintaining our teams daily workload. Assisting with the training of new staff members and ensuring all processes were adhered to across the… Show more To be the first point of contact from the incoming calls and emails from our clients. Prioritising my workload on a daily basis to ensure that all tasks were completed in a timely manner. To assist the Account Management team in the running of reports to distribute to clients. To take on escalated queries from clients whilst maintaining our teams daily workload. Assisting with the training of new staff members and ensuring all processes were adhered to across the client portfolio. Delegate the workload amongst the help desk team.



The Automobile Association Cheadle

• Claims Assistant

  • Jan 2013 - Jun 2015

  Claims advisor for Breakdown Repair Cover Insurance. Taking incoming calls from existing members,talking them through how to make a claim via their Insurance product. Whilst advising and updating the members on their current claims and if their claims had been accepted. Entering the new claims on the in house system, for distribution to the technical team for assessment. Any claims that needed to be escalated would be passed over to the duty manager for a call back.



The AA

• Incident Co - ordinator

  • Feb 2012 - Dec 2012

  Incident Co - ordinator for an Accident Management department withing the AA Automobile Association