Experience

RSEA Safety Australia

• Australia
• Retail
• 200 - 300 Employee

• Major Account Coordinator

  • Jun 2021 - Present

  • Customer Service for major contract employees nationally• Keying sales orders• Preparing quotes • Processing customer credits• Follow up on enquiries• Tracking orders• Working in a team and individually• Proficient in Pronto, MS Office applications, Freshdesk• Monitoring back-order reports and liaise with stores and warehouses for timely invoicing. • Assisting with price loading• Sales reporting• Building strong customer relationships•. Working with the warehouse & store networks to ensure all orders are sent on time

• Customer Service Representative

  • Jan 2020 - Jun 2021

  • Managing customer enquiries over the phone and via email whilst providing a high standard of customer service• Assisting the direct sales team• Providing quotes and support to customers• Sales Order entries• Assisting with price loading• Sales reporting• Building strong customer relationships

• Systems Administrator

  • Jul 2008 - Jan 2020

  Windows 2008 Domain managementWSUSSymantec backup execExchange 2007/2010Manage network monitoring toolsVMWareFile Server management Pronto AdministrationProject manage store roll outs which included organising: - Electricians - Alarm Systems - IT and POS Equipment - Phone Systems and phone lines - Internet Connections and fail overs - EFTPOS terminals Cost cutting and analyses of IT systems and proceduresCompany Mobile phone and landline restructureAir Watch - deployment and management



Pronto Software

• Australia
• Software Development
• 300 - 400 Employee

• Technical Services Engineer

  • Jul 2005 - Jul 2008

  PC/Laptop builds Phone system managment Internal Windows support Internal Network support Helpdesk Pronto Admin PC/Laptop builds Phone system managment Internal Windows support Internal Network support Helpdesk Pronto Admin



CTO Services/ Hottopic

• Network Support Technician

  • Nov 2002 - Jul 2005

  Basic network administration Large PC/Laptop builds and rollouts for PWC Basic network administration Large PC/Laptop builds and rollouts for PWC