Production Operator

• Jun 2022 - Present

Customer Service Representative

• Jun 2014 - Present

• Resolve common and complex issues by determining the need of the customer and immediately offering favorable solutions • Responsible for monitoring, operating, and responding to drivers/clients and online booking along with managing credit card transactions • Excel in a challenging, time-constrained environment • Highly organize and able to thrive in a fast-paced, deadline-oriented environment. Displays and acts with initiative, integrity, and professionalism • Build lasting relationships through performance and credibility. Develop positive rapport with people at all levels of responsibility • Facilitate communication between shifts to limit redundancies and increase efficient operations

General Manager Operations

• Jul 2010 - May 2013

• Delivered business strategy and developed systems and procedures that improved the quality and efficiency of operations • Managed day to day operations – Handled profit loss expense sheets, policy, and procedures, maintained inventory, managed labor, reviewed financial reports • Maintained safe, secure, and healthy environment by establishing, following, and enforcing sanitation standards and procedures • Directly managed, trained, and ensured the professional development of employees • Maintained exceptional customer service

Direct TV Satellite Technician

• Jun 2005 - May 2010

• Continuously identified and executed new opportunities for growth • Troubleshoot all technical inquiries regarding DIRECTV receivers and products • Promoted collaboration to identify opportunities, share best practices, and solve problems to achieve the objectives • Maintained quality control seeking new ways to improve customer service • Established and maintained a positive flow of communication • Continuously identified and executed new opportunities for growth • Troubleshoot all technical inquiries regarding DIRECTV receivers and products • Promoted collaboration to identify opportunities, share best practices, and solve problems to achieve the objectives • Maintained quality control seeking new ways to improve customer service • Established and maintained a positive flow of communication

Order Selector / Forklift Driver

• Apr 2002 - Jun 2005

• Loaded, unloaded, moved, stocked, and staged products and materials using various types of pallet jack/sit down/stand-up forklifts or other power equipment • Provided knowledgeable resource information regarding procedures, objectives, and operation functions in assigned areas • Documented and maintained assigned equipment condition on a daily basis • Ensured organization and security of all materials in the storage area • Promoted a clean, safe and positive work environment • Loaded, unloaded, moved, stocked, and staged products and materials using various types of pallet jack/sit down/stand-up forklifts or other power equipment • Provided knowledgeable resource information regarding procedures, objectives, and operation functions in assigned areas • Documented and maintained assigned equipment condition on a daily basis • Ensured organization and security of all materials in the storage area • Promoted a clean, safe and positive work environment