Instructional Design Consultant

• Jul 2023 - Present

Instructional Designer

• Nov 2022 - Apr 2023

Acted as lead designer for the global organization’s first internal digital badging program. Saved training facilitators several hours per training cycle by creating asynchronous customer service courses for new hire engineers. Collaborated with SMEs and cross functional teams to develop internal corporate training, including compliance, soft skills, and professional development courses. Utilized creative methods to optimize learner engagement - i.e., interactive branching scenarios within Articulate Rise 360. Show less

Associate Learning Experience Designer (LXD)

• Jan 2021 - Oct 2022

Applied instructional design principles and methods using ADDIE, SAM, and other models to deliver a cohesive and appealing learning experience. Contributed toward the creative process of a flagship project for a now firmly established corporate client. Compiled client content and storyboarded the direction of instructional videos, presentation tools, and the layout in various learning management systems (LMSs) or other learning software. Utilized a variety of software, including Storyline, Adobe products (Illustrator, Photoshop), PowerPoint, and Microsoft Office products, and am eager to learn more. Strove to balance the clients' wishes, the learners' retention needs, and creative engagement in every development project. Met with clients and subject matter experts (SMEs) to discuss how to best package the instructional content. Collaborated with other members of the development team, including graphic artists, content editors, and multimedia designers to initiate rapid prototype development and deliver an engaging finished product. Show less

Learning Technologist

• Jul 2019 - Jan 2021

Promoted to LT due to consistently achieving high performance in the ALT position. Unit tested, developed online courses to ensure they meet the criteria for ADA compliance and provide students an excellent user experience. Researched, wrote, and built content for online faculty training courses in the Canvas LMS. Composed and distributed process documentation and job aids to ensure team members stay updated on relevant tasks. Troubleshooted and corrected problems linked to user experience bug tickets in a timely basis. Promptly modify online course settings, text content, code (HTML, CSS), and media per collegiate partners' requests for updates and "hotfixes." Ensured courses are prepared to go live prior to every term start date. Collaborated with team members to complete projects via various communication outlets, including face-to-face interactions, Skype, Microsoft Teams, Outlook, Zoom, etc. Show less

Associate Learning Technologist

• Oct 2018 - Jul 2019

Promoted to ALT after excelling in the CCE role. Built online college course pages and worked with front-end coding (HTML and CSS) to maintain and develop functionality of LMS tools for students, the end users. Promptly delivered results in deadline-driven environment. Worked within multiple LMSs, including Blackboard, Canvas, D2L, and Bisk. Collaborated with LXD and team members to complete group projects, which included formatting, editing, and placing content within course modules and web pages. Assisted in quality assurance processes as well as ensured ADA compliance. Wrote process documentation to assist team members in modifying front-end coding for desired effect. Proofread, edited, and peer reviewed online college course content in accordance with Chicago Manual of Style guidelines. Show less

Course Content Editor

• Jul 2017 - Oct 2018

Followed the Bisk style and Chicago Manual of Style to copyedit and proofread online course content - from assessments to course module pages and syllabi - prior to content publication within the LMS. Completed course updates and promptly submitted requests to college client for approval prior to course term start dates. Worked within the LMS to finish "hotfixes" as requested by collegiate partners while course terms are running live. Frequently communicated with team members to assist in miscellaneous tasks. Show less

Creative Writer

• Aug 2010 - Jan 2021

Brainstorm, write, and promote a variety of fiction, including novellas, short stories, poetry, novels, and juvenile fiction. Brainstorm, write, and promote a variety of fiction, including novellas, short stories, poetry, novels, and juvenile fiction.

Property Adjuster

• Nov 2016 - Jan 2017

Reviewed, investigated, confirmed and denied property insurance coverage for policy holder customers based on analysis of regulations and navigation of multiple data systems. Presented project updates in group training settings and in conference calls utilizing PowerPoint and technologies. Reviewed, investigated, confirmed and denied property insurance coverage for policy holder customers based on analysis of regulations and navigation of multiple data systems. Presented project updates in group training settings and in conference calls utilizing PowerPoint and technologies.

English Teacher

• Oct 2012 - May 2016

Prepared middle and high-school students for higher level classes by organizing information and writing teaching plans in accordance with state standards, regulations, and technology changes. Adapted and implemented teaching methodologies to merge state requirements and the school’s philosophy. Met the needs of a diverse student population by continuously monitoring student progress and providing learning solutions and creative resources. Communicated with school staff, administration and parents to ensure students’ progression toward goals and collaborated with students to teach principles and concepts of context, grammar, syntax, and spelling. Balanced a load of six concurrent classes, compiling student learning performance in Excel spreadsheets and in an online grading system. Composed monthly progress reports and quarterly grades for every student. Developed customized tests and learning materials to accommodate diverse learning needs. Show less

Sales Consultant

• Dec 2008 - Nov 2009

Established strong customer loyalty by generating leads and referrals via various marketing and networking strategies. Communicated with prospective customers through follow-up service calls, business partnership programs, trade shows, phone sales, and other means of marketing. Designed the set ups of customized security systems according to homeowners' needs. Established strong customer loyalty by generating leads and referrals via various marketing and networking strategies. Communicated with prospective customers through follow-up service calls, business partnership programs, trade shows, phone sales, and other means of marketing. Designed the set ups of customized security systems according to homeowners' needs.

Branch Manager

• Oct 2006 - Dec 2008

Managed branch location of rental car business and oversaw inventory needs, rental fleet logistics, bill collection, and contract renewals. Analyzed income and expense statements to determine areas needing improvement and implemented business action plans. Trained and monitored employee performance. Collaborated with local auto service centers, body shops, and hotels to establish business referral partnerships and grow the business. Recognized for high customer satisfaction ratings and sales results, leading to two management promotions. Show less