Experience

City College Norwich

• United Kingdom
• Higher Education
• 300 - 400 Employee

• Compliance Manager

  • Aug 2017 - Present

  To oversee all statutory compliance, manage asbestos and legionella across a portfolio of properties To oversee all statutory compliance, manage asbestos and legionella across a portfolio of properties



Virgin Money

• United Kingdom
• Financial Services
• 700 & Above Employee

• Assistant Property Manager

  • Dec 2014 - Aug 2017

• Mortgage Specialist (Process Designing)

  • Jul 2013 - Dec 2014

  Currently documenting various processes across varying functions within Virgin Money. To achieve this I am having to liaise with various area leads as well as the heads of areas to ensure policy and governance are followed correctly.



Virgin Money

• United Kingdom
• Financial Services
• 700 & Above Employee

• Customer Services Representative

  • Jan 2010 - Apr 2012

  Responsible for dealing with customer service and sales for new/existing clients. Assisted underwriters in preparing client profiles for arrears cases. Answered calls to customers and also handling files both in paper format and electronically. Actively managed electronically a pipe line of clients through various different stages of the mortgage process.Reviewed a major fraud detection training program with the chief risk officer and underwriters to determine whether it was fit for purpose. After successful review the program was rolled out to staff in a national call center.Selected to handle the redemption process for closing mortgage accounts, sending paper work to customers/solicitors and creating the deeds schedule. Show less

• Customer Services Representative

  • 2010 - 2012

  •Providing non advised sales in a regulated environement for the general public.•Processing mortgage applications.•Giving high quality customer service.•Generating KFIs Agreement in Principles.•Servicing existing customers and dealing with administration.



RBS

• United Kingdom
• Banking
• 700 & Above Employee

• Business Development Manager

  • Feb 2004 - Aug 2010

  •Business development covering a panel of mortgage intermediaries consisting of 350 people. •Giving guidance to mortgage intermediaries on placing their business with ourselves from application through to completion of the mortgage. •Generated new business leads with intermediaries not currently using the company in order to enhance total business receieved. •Business development covering a panel of mortgage intermediaries consisting of 350 people. •Giving guidance to mortgage intermediaries on placing their business with ourselves from application through to completion of the mortgage. •Generated new business leads with intermediaries not currently using the company in order to enhance total business receieved.



THE ROYAL BANK OF SCOTLAND

• Business Development Manager

  • Jan 2005 - Jan 2010

  Managed a client base of 350 IFA's (Independent Financial Advisors) on a day to day basis helping them place mortgage their business with my company. Developed and managed value adding relationships with the IFA's which resulted in an increased level of mortgage business and a greater level of trust to meet client requirements. Managed a client base of 350 IFA's (Independent Financial Advisors) on a day to day basis helping them place mortgage their business with my company. Developed and managed value adding relationships with the IFA's which resulted in an increased level of mortgage business and a greater level of trust to meet client requirements.



BOWATER ZENITH WINDOWS

• Telephone Sales Manager

  • Jan 2004 - Jan 2005

  Responsible for managing up to 10 people cold calling potential clients to sell products related to our business. Responsibilities included shift planning calculating pay and bonus for staff, rectify any gaps in knowledge and provide training where necessary, motivate and drive results. Responsible for managing up to 10 people cold calling potential clients to sell products related to our business. Responsibilities included shift planning calculating pay and bonus for staff, rectify any gaps in knowledge and provide training where necessary, motivate and drive results.