Experience

Park House Hotel & Restaurant

• Ireland
• Hospitality
• 1 - 100 Employee

• Senior Night Porter

  • Aug 2021 - Present



Seal Rescue Ireland

• Ireland
• Non-profit Organizations
• 1 - 100 Employee

• Animal Care Manager & Research Manager

  • Jul 2017 - Aug 2020

  ⦁ Overseeing the care of the animals including husbandry, medicinal care and hygiene.⦁ Prescribing diet plans and medications while liaising with veterinarians. ⦁ Training new staff members.⦁ Overseeing and having final decision on animal rescues.⦁ Overseeing and arranging maintenance of the facility.⦁ Overseeing animal administration.⦁ Managing the intern’s housing.

• Research Manager & Assistant Animal Care Manager

  • Jan 2016 - Jul 2017

  Rehabilitation Intern: Husbandry of grey and common Seal Pups. Handling seals for clinical examinations, wound management, subcutaneous injections and tube feeding. Prescribing and administering medicine and care plans. Assisting with administrative tasks and gift shop management. Providing educational tours to guests to help spread awareness of the centre's cause. Providing behind-the-scenes tours to small groups that paid extra to be a "Wildlife Rescuer for a Day."Research Manager: Liaising with universities to propose and arrange research projects relating to the care for captive seals and monitoring of wild populations via DNA analysis and disease testing. Hair, skin, cheek cell and faeces sample collection and management.



Starwood Hotels & Resorts Worldwide, Inc.

• Hospitality
• 700 & Above Employee

• eCommunications Specialist, Platinum eConcierge

  • Mar 2012 - Aug 2013

  I worked as a Tier 3 Customer Service agent, assisting customers via phone, chat, or email. Primarily dealing with Platinum level customers of the Starwood Preferred Guest loyalty programme, this involved provided high end support of both consumerist and a technical manner. Duties included making, cancelling and editing bookings, investigating issues with loyalty points and handling customer complaints. I worked as a Tier 3 Customer Service agent, assisting customers via phone, chat, or email. Primarily dealing with Platinum level customers of the Starwood Preferred Guest loyalty programme, this involved provided high end support of both consumerist and a technical manner. Duties included making, cancelling and editing bookings, investigating issues with loyalty points and handling customer complaints.



Expect Talent - Recruitment Specialists

• Amazon Technical Support

  • Oct 2011 - Jan 2012

  Working as a Tier 2 Technical Support Agent, my responsibilities were to talk to customers over the phone and assist them with issues they experienced using the Amazon Kindle and also the Amazon mp3 Store. Through troubleshooting methods, I worked through the issues with the customers methodically and made decision on whether their devices should be replaced or whether the issue should be escalated for more in depth research. Working as a Tier 2 Technical Support Agent, my responsibilities were to talk to customers over the phone and assist them with issues they experienced using the Amazon Kindle and also the Amazon mp3 Store. Through troubleshooting methods, I worked through the issues with the customers methodically and made decision on whether their devices should be replaced or whether the issue should be escalated for more in depth research.