Experience

Residence Inn by Marriott - Pleasanton CA
• United States
• Hospitality
• 1 - 100 Employee
• General Manager

  • Nov 2021 - Present


Hilton Garden Inn

• United States
• Hospitality
• 700 & Above Employee

• General Manager

  • Sep 2019 - Nov 2021

  • Oversaw all hotel operations (Front Desk, Housekeeping, Maintenance, Sales, Food & Beverage Departments) • Led hotel to consistently achieve above market share results in STR reporting (116% average REVPAR index) • Managed 119 room property with $6.8 million in annual revenue (2019) • Collaborated with corporate management to create revenue and expense budgets • Provided model for maintaining a friendly, attentive, and service oriented demeanor in all interactions with guests and hotel staff. • Maintained open communication between leaders within the hotel staff and worked to develop a high-quality staff that was aligned with the high level of guest service possible. • Accurately managed financials, P&L, and payroll to maintain profitability. • Ensured compliance with local and state requirements for licensing and permits. • Maintained security and safety systems within the property and ensured that proper inspections and maintenance were attended to. • Drove property-wide improvements within staff training and development, ensuring top quality guest services and driving guest loyalty. • Communicated ideas, development goals, and tasks to team members effectively and maintained timely follow up to delegated tasks. • Kept a proactive view of issues within the property, and was attentive in arriving at a solution before the disruption of hotel functions occurred. • Received concerns and issues from hotel guests and staff in an attentive professionally focused manner and responded accordingly. Show less



Hyatt Hotels Corporation

• United States
• Hospitality
• 700 & Above Employee

• Assistant General Manager

  • Sep 2016 - Sep 2019

  • Supports General Manager in all aspects of hotel operations • Reviews monthly P&L with critical analysis • Directly oversees Front Office and Food & Beverage Operations • Responsible for HySat (Medallia) guest satisfaction survey operations • Actively involved in hiring, training, mentoring, and coaching of team members. • Implemented new breakfast/evening Hbar menus in 2017 • Assisted in implementation of World of Hyatt loyalty program (formerly Hyatt Gold Passport) • Supports General Manager in all aspects of hotel operations • Reviews monthly P&L with critical analysis • Directly oversees Front Office and Food & Beverage Operations • Responsible for HySat (Medallia) guest satisfaction survey operations • Actively involved in hiring, training, mentoring, and coaching of team members. • Implemented new breakfast/evening Hbar menus in 2017 • Assisted in implementation of World of Hyatt loyalty program (formerly Hyatt Gold Passport)

• Assistant General Manager

  • Oct 2014 - Sep 2016

  • Directed Front Office department, with emphasis on Hilton Garden Inn “Satisfaction Promise” • Set departmental objectives, policies, work schedules, and procedures • Recruited, trained, developed, and managed Front Office team • Organized and maintained required documentation for Hilton Quality Assurance • Led "New Hire Orientation" of new team members • Oversaw pantry(gift shop) operations, including ordering and inventory duties • Recognized by Hilton Worldwide for Hilton Honors Guest Recognition Quarterly SALT Score of 90.8% Show less



Hilton Worldwide

• India
• Hospitality
• 300 - 400 Employee

• Hotel Supervisor (Food & Beverage/Front Office)

  • Jun 2012 - Oct 2014

  Front Office •Assisted team members in handling guest requests and inquiries as well as resolving guest complaints. •Assigned tasks and supervised team member performance in front office procedures (check-in and check out, lobby flow and traffic, luggage assistance, determination of room rates and inventory availability, telephone operator services, and other front office related duties). •Observed, monitored, and assisted in team member evaluations. •Led pre-shift meetings, assigned daily tasks, trained team members. •Balanced active room inventory Food & Beverage •Oversaw successful operation of multiple Food & Beverage outlets, including a restaurant, main bar, complimentary bar, room service, and banquets department. •Communicated and cooperated between multiple hotel departments to ensure high quality customer satisfaction. •Provided training, development, and supervision for multiple food and beverage outlets. •Performed closing procedures of all outlets and banquet functions. •Created and maintained food and beverage outlet schedules. •Led pre-shift team huddles and assigned daily work. Show less



Focus Audio Visual

• Telecommunications

• Director of Audio Visual Services

  • 2002 - 2012

  •Oversaw the successful Audio Visual operations of multiple hotel properties and brands. •Collaborated between multiple hotel departments including catering and banquets to ensure high quality customer events. •Hired, trained, and provided guidance for an Audio Visual team that supported multiple hotels located in the San Francisco Bay Area. •Provided supplemental IT-related support to contracted hotels. •Oversaw the successful Audio Visual operations of multiple hotel properties and brands. •Collaborated between multiple hotel departments including catering and banquets to ensure high quality customer events. •Hired, trained, and provided guidance for an Audio Visual team that supported multiple hotels located in the San Francisco Bay Area. •Provided supplemental IT-related support to contracted hotels.