Experience

The Westin South Coast Plaza, Costa Mesa

• United States
• Hospitality
• 1 - 100 Employee

• Front Desk Agent

  • 2022 - Present

  - Greets guests in a respectful and welcoming manner- Assist with guest check-ins and check-outs- Manage online and in-person bookings - Verify proper payment methods- Sell room upgrades- Successfully encourage guests to enroll in hotel programs - Train new hires in front desk position- Efficiently use Lightspeed program

• Guest Services Specialist

  • 2021 - 2022

  - Organized guest stays and reservations- Increased sales through upgrades, late/early check-ins, and special accommodations- Resolved guest-related issues - Advised guests regarding the hotel and surrounding area- Answered customer questions on multiple interfaces- Processed transactions and refunds- Trained new hires in Guest Services Position- Efficiently used Lightspeed program



Barnes & Noble, Inc.

• United States
• Retail
• 700 & Above Employee

• Lead Receiver

  • 2015 - 2021

  - Coordinated delivery of all orders coming into the store - Built relationships with suppliers and delivery representatives - Organized products for employees to quickly and efficiently distribute on the sales floor - Assisted in customer service when needed - Trained new hires at multiple Orange County locations in the receiving department - Recognized as a top employee on a corporate level - Coordinated delivery of all orders coming into the store - Built relationships with suppliers and delivery representatives - Organized products for employees to quickly and efficiently distribute on the sales floor - Assisted in customer service when needed - Trained new hires at multiple Orange County locations in the receiving department - Recognized as a top employee on a corporate level