Experience

Manchester University NHS Foundation Trust

• United Kingdom
• Hospitals and Health Care
• 700 & Above Employee

• Infrastructure Engineer

  • Apr 2017 - Present

  Infrastructure Engineer working for MFT. Key roles/functions of the position include: Server Administration (windows server 2003/2008/2012/2012r2), Server Troubleshooting (windows server 2003/2008/2012/2012r2), Build and maintain Virtual Servers (vmware), Active Directory Management, WSUS Management, Manage Backup solution (ArcServe), xenapp and xendesktop.

• Desktop Support Engineer

  • Oct 2016 - Apr 2017

  • Desk-side support for customers.• Participant in large scale roll out projects of new equipment.• Involved in EPR go live - hardware troubleshooting.• Troubleshoot Windows XP/Windows 7/Windows 8/Windows 8.1/Windows 10.• Install/Maintain/Troubleshoot HP Printers.

• IT Support Engineer

  • Jun 2015 - Sep 2016

  Main Job Purpose•To provide front-line support for all IT systems and services to UHSM staff.•To minimise the adverse effect of incidents by ensuring that normal service is restored as quickly as possible.•To take ownership of all Incidents and Service Requests, ensuring that they are recorded and that appropriate resources are applied so that resolution is achieved according to agreed service levels by monitoring progress and escalating them as necessary.•To resolve incidents and service requests where possible on first contact•To act as the central point of contact between the customers, managers and third party suppliers for Incidents and Service Requests.



NHS Blood and Transplant

• Service Desk Analyst

  • Sep 2013 - Jun 2015

  Main Job Purpose•To provide front-line support for national IT systems and services to all NHSBT customers.•To minimise the adverse effect of incidents by ensuring that normal service is restored as quickly as possible.•To take ownership of all Incidents and Service Requests, ensuring that they are recorded and that appropriate resources are applied so that resolution is achieved according to agreed service levels by monitoring progress and escalating them as necessary.•To resolve incidents and service requests where possible on first contact•To act as the central point of contact between the customer and other BTS groups, managers and third party suppliers for Incidents and Service Requests.



MWB Business Exchange

• Service Co-Ordinator

  • Feb 2013 - Sep 2013



The Christie NHS Foundation Trust

• United Kingdom
• Hospitals and Health Care
• 700 & Above Employee

• Volunteer

  • Jun 2012 - Jan 2013



MWB Business Exchange

• United Kingdom
• Real Estate
• 1 - 100 Employee

• Placement Service Co-Ordinator

  • Jul 2010 - Aug 2011