Product Manager

• Sep 2022 - Present

Product Manager

• Aug 2019 - Sep 2022

2020 - 2022: PlaceMakers & Mico Digital TeamKey Responsibilities:- Develop the product strategy & roadmap for consumer online stores, and commercial trade applications in partnership with the Head of Product for PlaceMakers.- Manage multiple offshore development teams (20+ FTE) consisting of engineers, UX designers, testers, and tech leads using the Scaled Agile framework.- Develop and launch consumer webstores, trade portals & mobile apps.- Conduct market research & leverage user data to inform pain points & opportunities.- Collaborate with marketing, user experience design, finance, technology and other teams during the feature discovery process.- Demo new features & report on product performance to key stakeholders.- Help drive the digital change management within PlaceMakers & Mico.Key Achievements:- Co-led the launch of PlaceMakers’ consumer omni-channel experience with the Head of eCommerce, transforming 60 branches across New Zealand to enable Delivery and Click & Collect.- The PlaceMakers’ Digital team grew the online channel from $0m to $120m annual revenue in 24 months.- Replatformed Mico’s consumer webstore and developed & launched their commercial portal & app within 12 months.2019 - 2020: Digital VenturesKey Responsibilities:- Define the customer journey for multiple brands in the Digital Ventures portfolio.- Develop the digital strategy & product roadmap for the Fletcher Distribution Digital Ventures team.- Advise key stakeholders on strategic direction and report on progress towards business objectives.- Lead the onshore product & development team in delivering the roadmap using agile methodologies.Key Achievements:- Founding team of Fletcher’s first eCommerce brand - Snappy. Scaled from $0 to >$2.8m annual revenue in 2 years with an Net Promoter Score of 48.- Led the delivery of a MVP eCommerce channel for PlaceMakers; effectively accelerating its digital channel offering by 2 years. Show less

Product Owner

• Oct 2017 - Jul 2019

Key Responsibilities:- Assist the Head of Product with definition and delivery of the product roadmap.- Oversee the product backlog to ensure the development team has sufficient prioritised work.- Report on the product’s performance leveraging user behaviour data, recordings, heatmaps and other metrics.Key Achievements:- Migrated an ERP system to drive a reduction in Cost to Serve (60%) and enable multi-tenant distribution from a single warehouse.