Experience

ADVANCE | Trust the Experts

• United Kingdom
• Accounting
• 1 - 100 Employee

• Client Relationship Manager

  • Sep 2020 - Present

  I was promoted in September 2020 after successfully demonstrating my commitment to provide world-class service to our agency partners and my desire to build strong and lasting relationships with new and existing clients.

• Client Account Manager

  • Jan 2019 - Sep 2020

  In January 2019, I was given the opportunity to join our External Sales Team as a Client Relationship Manager. I was brought into the team to support with agency queries and support when the Client Relationship Managers were out of the office in meetings/visits. Having me in this role, meant that we would be able to provide the same level of service to our agency partners every day of the week, regardless if their account manager was out of the office. I would support with all queries and help build new and existing relationships. Show less

• New Business Team Leader

  • Sep 2018 - Jan 2019

  I was promoted to Team Leader of the New Business Team in September 2018. My role was to inspire the team and look after new staff with any queries. I was there to encourage the team to constantly provide world-class service on every call, putting the contractor first. I would set KPI's for the team and it would be my responsibility to make sure the team hit the targets.

• New Business Consultant

  • Aug 2017 - Sep 2018

  My job as New Business Consultant was to assist contractors with registering for Umbrella/CIS/LTD. My job was to identify which route was best for the contractor and provide detailed information on each solution. Providing world-class service was key to the role to make sure the contractor experienced the values of ADVANCE from the get-go.



MBNA

• United Kingdom
• Financial Services
• 200 - 300 Employee

• Fraud Analyst & Sales Advisor

  • Oct 2014 - Aug 2017

  MBNA is one of the world’s largest financial institutions, serving individual consumers, small and middle market businesses and large corporations with a full range of financial and risk management products. At MBNA our purpose is to help connect our customers and clients to what matters most to them, by doing this we are providing the best possible service financially for our customers. My role includes providing the best possible service for our customers, but also this involves analysing different accounts and providing the best out come for the customer. Other examples of my work would be... • Missing payments • Customer service • Payment handling • Customer account queries • Complaints • Marketing enquiries • Interest and fee enquiries • Risk management • Fraud detection Show less