Experience

ChoiceLocal

• United States
• Advertising Services
• 1 - 100 Employee

• IT Manager

  • Sep 2018 - Present



Fathom

• United States
• Advertising Services
• 1 - 100 Employee

• Computer Support Specialist

  • Aug 2015 - Jun 2018

  Managed all aspects of technology: performed hardware repairs, resolved software issues, administered active directory, facilitated weekly backups, monitored A/V equipment, maintained wireless & wired networks, installed software, connected phone lines, maintained other office equipment Provided high quality, people-centric customer service: diagnosed user issues, performed VIP support for senior executives, assisted remote users, trained users on PC basics and security awareness, conducted new hire tech orientation, liaised with outside repair companies, executed phishing security testing, visited remote offices Improved tech management processes: created and deployed “golden” Windows image, developed and managed user ticket process, dealt with laptop warranty claims, managed new user tech documentation, launched spare parts inventory, edited and distributed weekly newsletter Show less



UPS

• United States
• Truck Transportation
• 700 & Above Employee

• Assistant Package Handler

  • Dec 2011 - Jan 2012

  Assisted UPS route driver with holiday season deliveries. Assisted UPS route driver with holiday season deliveries.