Salwa Kouttane
Receptionist at Université d'Ottawa- Claim this Profile
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Arabe Native or bilingual proficiency
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Français Native or bilingual proficiency
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Anglais Full professional proficiency
Topline Score
Bio
Mahima Gujadhur
Salwa is a superb professional who regularly goes above and beyond to produce excellent results. She has a plethora of information. I was consistently amazed by Salwa's breadth of knowledge and her capacity to respond to even the trickiest issues during our time working together. She actually has endless knowledge and is always on top of the most recent developments in her field. Salwa was the go-to person who could be counted on to offer perceptive answers and professional counsel whenever our team ran into a snag or required direction. Her capacity to provide in-depth explanations and impart her knowledge was crucial to the success of our team. She would be an asset to any team.
Mahima Gujadhur
Salwa is a superb professional who regularly goes above and beyond to produce excellent results. She has a plethora of information. I was consistently amazed by Salwa's breadth of knowledge and her capacity to respond to even the trickiest issues during our time working together. She actually has endless knowledge and is always on top of the most recent developments in her field. Salwa was the go-to person who could be counted on to offer perceptive answers and professional counsel whenever our team ran into a snag or required direction. Her capacity to provide in-depth explanations and impart her knowledge was crucial to the success of our team. She would be an asset to any team.
Mahima Gujadhur
Salwa is a superb professional who regularly goes above and beyond to produce excellent results. She has a plethora of information. I was consistently amazed by Salwa's breadth of knowledge and her capacity to respond to even the trickiest issues during our time working together. She actually has endless knowledge and is always on top of the most recent developments in her field. Salwa was the go-to person who could be counted on to offer perceptive answers and professional counsel whenever our team ran into a snag or required direction. Her capacity to provide in-depth explanations and impart her knowledge was crucial to the success of our team. She would be an asset to any team.
Mahima Gujadhur
Salwa is a superb professional who regularly goes above and beyond to produce excellent results. She has a plethora of information. I was consistently amazed by Salwa's breadth of knowledge and her capacity to respond to even the trickiest issues during our time working together. She actually has endless knowledge and is always on top of the most recent developments in her field. Salwa was the go-to person who could be counted on to offer perceptive answers and professional counsel whenever our team ran into a snag or required direction. Her capacity to provide in-depth explanations and impart her knowledge was crucial to the success of our team. She would be an asset to any team.
Credentials
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Learning Excel: Data Analysis
LinkedInNov, 2022- Oct, 2024 -
The Non-Technical Skills of Effective Data Scientists
LinkedInNov, 2022- Oct, 2024 -
Excel : Les tableaux croisés dynamiques
LinkedInDec, 2020- Oct, 2024 -
Découvrir Excel (Office 365)
LinkedInNov, 2020- Oct, 2024 -
Excel : La validation des données
LinkedInNov, 2020- Oct, 2024 -
Excel : Le nettoyage de données
LinkedInNov, 2020- Oct, 2024 -
Excel : Les graphiques
LinkedInNov, 2020- Oct, 2024
Experience
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University of Ottawa
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Canada
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Higher Education
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700 & Above Employee
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Receptionist
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May 2022 - Present
• Provide administrative support and customer service at the main reception area of Housing Services; • Respond to requests and questions from current residents, future residents and guests by email, telephone and in person; • Manage a generic inbox with a customer relationship management system (CRM); • Manage the telephone console; • Control access of residents, visitors and guests and monitor the area; • Receive payments on behalf of finance services; • Proceed to check-ins and check-outs of residents; • perform the following tasks: reprogramming keys, loaning supplies, redirecting mail and parcels, making room reservations and placing work orders; • Performs other administrative tasks related to customer service such as data entry, individual and mass mail outs, and filing. Show less
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Communication Officer - social engagment project
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Jan 2023 - May 2023
• Assist in the implementation of communication and social media strategies• Develop fresh marketing campaigns • Help in creating the content of communications• Assist in the creation of event tools• Assist in the logistics and execution of an annual event
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Community Advisor
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Aug 2022 - May 2023
• Develop communities and interact with residents by spending enough time to become acquainted with every resident in our community as an individual and be available to residents for formal and informal support. • facilitate community meetings with assigned residents each month. • Use the software system eRezLife to document all observations, programming, duty rounds and interactions with residents. • Complete active and passive programs and the documentation each month to meet a variety of programming needs. Show less
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Career mentor
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Sep 2022 - Jan 2023
• Offer mentorship to students and alumni of the University of Ottawa related to career development • provide feedback to students and alumni regarding their resumés, LinkedIn profiles, cover letters or letters of intent as well as offer mock interviews and job search strategy sessions. • Communicate with students and alumni in both official languages in person and through email, MS Teams, and through the Career Corner chat; • Share information about the different career development and experiential learning services, workshops, career fairs and related activities organized on and off campus; • Participate in updating resources as well as job search and promotional tools; • Facilitate and participate in workshops and presentations; • Help promote the Career Corner and complete special projects as requested; • Assist the career counsellors before, during and after their meetings with U of O faculties or services Show less
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Residence safety ambassador
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Aug 2022 - Jan 2023
• Apply equity, diversity, and recovery principles, supplements proactive patrols of all residences and provides an appropriate initial response when required. • Observe and reports incidents that may require a higher level of immediate intervention to Protection Services. • Respond to calls for service as directed (e.g. door unlocking, gatherings, noise complaints) using a variety of techniques and strategies including de-escalation, mediation, and facility inspections • Help to build community in residences by engaging in positive interactions with residents and fostering relationships with other employees and partners. • Ensure interventions in residences are consistent with University, Housing and Residence Life policies and protocols as well as other relevant legislation and guidelines including ensuring proper documentation and resolution of incidents involving residents. Show less
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technical assistant for bimodal learning
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Feb 2022 - Apr 2022
Assisted professors with zoom meetings and equipment.
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mentor international
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Jan 2022 - Apr 2022
• Improved the experience of newly admitted international students and facilitate their integration to Canadian academic, social and cultural environments. • Helped students develop effective learning strategies, study methods, and best practices to manage the changes and many challenges specific to academic life and culture shock. • Provided information on rules, regulations and practices of the University, as well as services to adequately meet the needs of the international students. • Met with students on a regular basis and discuss various topics related to their life at the University as well as life outside of the academic context. • Contributed to the adaptation and integration of international students, and the internationalization of campus. Show less
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Education
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2021 - 2023
Université d'Ottawa
Bachelor of social science with a minor in economics, Économie -
2018 - 2021
Ecole nationale de commerce et de gestion, Kenitra
commerce et gestion
Community
