Experience

Rumaillah Group WLL

• Qatar
• Civil Engineering
• 1 - 100 Employee

• Customer Service Representative

  • Jul 2010 - Present

  • Provide word-processing and secretarial support to the Building Manager as required • Receives and screens incoming calls and visitors, and alerts the administrator or executive accordingly • Takes and transcribes dictation on technical matters from the manager or executive • Greet, accommodate visitors, guests and clients and direct persons to correct destination • Makes referrals to appropriate staff or provides requested information • Maintains and create files for record keeping system • Receive, sort and screen incoming/outgoing calls and correspondences and mail/deliveries • Issue visitors’ passes and secure all documents of guests • Deal with queries from guests and customers • Control, monitoring of Identification (person’s ID) and maintain log for record purposes and reference • Assist VIP Guests during access as per appointment • Arrange transportation as requested by the guest and/or client • Maintain and update regularly the log of activities using FSI System (average 6,000 data to be logged as part of submission of FM Monthly Report) • Daily Report preparation and submission to concern client • Coordinate the repair and maintenance of office equipments • General administrative and clerical support (e.g. encoding/logging of permits to work & access cards of all vendors in the bank, job cards and over time sheets of the staff & technicians) • Sends weather reports on a daily basis • Supervises tea boys as directed by the Building Manager • Perform other related duties as required Show less



In-House Tutor

• United States
• Computer and Network Security

• Private English Tutor

  • Apr 2004 - May 2010

  • Acquire knowledge of selected topics in learning theory and bring this knowledge to bear in a tutorial setting • Prepare brief weekly reports diagnosing student’s difficulties, outlining how those difficulties are addressed, and describing future plans for assisting student • Work and communicate effectively with students of all skill levels and exhibit a helpful attitude toward all students • Acquire knowledge of selected topics in learning theory and bring this knowledge to bear in a tutorial setting • Prepare brief weekly reports diagnosing student’s difficulties, outlining how those difficulties are addressed, and describing future plans for assisting student • Work and communicate effectively with students of all skill levels and exhibit a helpful attitude toward all students



Pristine Memorial Gardens

• In-house Agent

  • Mar 2003 - Mar 2004

  •Support Sales Managers with various clerical duties such as word processing, order entry, organizing, filing, faxing and copying •Prepare sales quotations and handle sales-related enquiries •Respond to enquiries •Support Sales Managers with various clerical duties such as word processing, order entry, organizing, filing, faxing and copying •Prepare sales quotations and handle sales-related enquiries •Respond to enquiries