Salvatore G.

Area Service Manager at DEX Imaging
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Contact Information
us****@****om
(386) 825-5501
Location
Miami-Fort Lauderdale Area
Languages
  • English Full professional proficiency
  • Italian Native or bilingual proficiency

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Virgil Whitfield

great customer service,and great knoledge in his profesion!

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Credentials

  • MFX-C3035
    Muratec America, Inc.
    Jul, 2016
    - Nov, 2024
  • MFX-2550/ 2570/ 2590
    Muratec America, Inc.
    Oct, 2014
    - Nov, 2024
  • MFX-3510/ 3530/ 3590
    Muratec America, Inc.
    Oct, 2014
    - Nov, 2024
  • MFX-C2700
    Muratec America, Inc.
    Sep, 2014
    - Nov, 2024
  • SHARP MX-2310/2610/3110/3610 Series
    -
    May, 2014
    - Nov, 2024
  • SHARP MX-2615/3115/2616/3116N Series
    -
    May, 2014
    - Nov, 2024
  • SHARP MX-2640/3140/3640 Series
    -
    May, 2014
    - Nov, 2024
  • SHARP MX-4110/4111/5110/5111 Series
    -
    May, 2014
    - Nov, 2024
  • Train-The-Trainer
    Langevin Learning Services
    Jan, 2014
    - Nov, 2024
  • MultiXpress CLX-8640/8650
    Samsung Electronics Company
    Jul, 2013
    - Nov, 2024
  • MultiXpress CLX-9301 & SCX-8128 Series
    Samsung Electronics Company
    Jul, 2013
    - Nov, 2024
  • MX-2310/2610U/3100N/3610N series
    SHARP
    May, 2013
    - Nov, 2024
  • Networking Essentials
    SHARP
    May, 2013
    - Nov, 2024
  • SCMP Bronze Certified
    SHARP
    May, 2013
    - Nov, 2024
  • SESP Gold Certified
    SHARP
    May, 2013
    - Nov, 2024
  • SSSP Silver Certified
    SHARP
    May, 2013
    - Nov, 2024
  • imagePROGRAF 710/720/610 Series
    Canon
    Jan, 2013
    - Nov, 2024
  • imagePROGRAF 710/720/610 Series Assessment
    Canon
    Jan, 2013
    - Nov, 2024
  • imagePROGRAF 8000S/8100/9000S/9100 Series
    Canon
    Jan, 2013
    - Nov, 2024
  • imagePROGRAF 8000S/8100/9000S/9100 Series Assessment
    Canon
    Jan, 2013
    - Nov, 2024
  • Canon Ci C40 Scanners
    Colortrac
    Nov, 2012
    - Nov, 2024
  • KIP 7100
    KIP America Service School
    Sep, 2010
    - Nov, 2024
  • X782e, X64xe, X65xe, X945e, X85xe
    Lexmark Service Training Center
    Apr, 2009
    - Nov, 2024
  • KIP 3100 System
    KIP America Service School
    Aug, 2008
    - Nov, 2024
  • KIP 3000/ 5000
    KIP America Service School
    Feb, 2007
    - Nov, 2024
  • KIP Software & KIP Color
    KIP America Service School
    May, 2006
    - Nov, 2024
  • KIP 3000
    KIP America Service School
    Mar, 2006
    - Nov, 2024
  • KIP Starprint 8000
    KIP America Service School
    Feb, 2006
    - Nov, 2024
  • All About Paper
    Konica Minolta
    Jan, 2006
    - Nov, 2024
  • Basic IT Hardware
    Konica Minolta
    Jan, 2006
    - Nov, 2024
  • Basic IT Software
    Konica Minolta
    Jan, 2006
    - Nov, 2024
  • Color Basics 1
    Konica Minolta
    Jan, 2006
    - Nov, 2024
  • Customer Focus for the Service Professional
    Konica Minolta
    Jan, 2006
    - Nov, 2024
  • Printer Basics 1
    Konica MInolta
    Jan, 2006
    - Nov, 2024
  • Sixteen Hour OJT Training Course For Security Guards
    City Investigative Security School
    Mar, 2005
    - Nov, 2024
  • Eight Hour Pre-Assignment Training Course For Security Guards
    City Investigative Security School
    Jan, 2005
    - Nov, 2024

Experience

  • DEX Imaging
    • United States
    • Business Supplies & Equipment
    • 1 - 100 Employee
    • Area Service Manager
      • Nov 2021 - Present

      - Responsible for Service, Customer Service Relations, Parts and Supplies, Logistics, Drivers and Set-up Departments for the SE Florida Region. - Collaborates with Regional Sales VP and Regional Leadership Team (Internal Department Heads) to secure future business by jointly developing a Sales and Service strategy to achieve customer satisfaction and company growth. - Regional Profit and Loss management. Managing income (income cash flow) and expenses (outgoing cash flow) to ensure a net operating profit. - Monitors inventory, supplies, processes payroll, and controls expenses. - Effective utilization of Company assets (tools, equipment, company vehicles, and facilities). - Conducts performance review for all employees. - Provide training to all employees to ensure a safe and productive work environment in the workplace and Client sites. Show less

  • DEX Imaging
    • United States
    • Retail Office Equipment
    • 700 & Above Employee
    • Service Manager
      • Jun 2016 - Nov 2021

      •Presenting an appearance appropriate to the image of DEX Imaging and the community. •Serving as a role-model for technical staff by following all policies and procedures. •Manage technical staff and hold accountable: territory integrity, response time, daily calls and incompletes at acceptable ranges. •Providing training and mentoring of the technical staff •Ability to be fair and hold subordinates responsible for branch revenue and cost budgets •Set compensation structure standard with the industry •Set processes & procedures that improve efficiency and bottom line results, while consistently improving our high level of customer service •Preparing maintenance reports, job related documentation, staff evaluations, etc. •Maintaining inventory of equipment, tools, and supplies. Show less

  • Modular Document Solutions
    • SE Florida Regional Service Manager
      • Nov 2014 - Jun 2016

      Perform payroll functions, such as maintaining timekeeping information and processing and submitting payroll (CompassHRM). Stay abreast of advances in technology (3T SEC Certified Trainer). Meet with department heads, managers, supervisors, vendors, and others, to solicit cooperation and resolve problems. Recruit, hire, train and supervise staff. Real time GPS tracking of service technicians, Manage Geo boundaries of service technicians when entering and exiting territories (Point Trace). Verify inventory computations by comparing them to physical counts of stock, and investigate discrepancies or adjust errors (OMD). Schedule or dispatch service technicians, to appropriate locations, according to customer requests, specifications, or needs, using web based applications, and smartphones/ devices (MWA). Show less

    • Corporate Training Manager
      • Apr 2012 - Nov 2014

      Analyze training needs to develop new training programs or modify and improve existing programs. Conduct or arrange for ongoing technical training and personal development classes for all staff members (13 Office Locations). Train instructors and supervisors in techniques and skills for training and dealing with employees and customers. Plan, develop, and provide training and staff development programs, using knowledge of the effectiveness of methods such as classroom training, demonstrations, on-the-job training, meetings, conferences, and workshops. Show less

  • Ultimate Solutions, LLC
    • United States
    • IT Services and IT Consulting
    • 1 - 100 Employee
    • Service Manager
      • Jan 2008 - Apr 2012

      Ensure a high level of customer satisfaction. Enables and maintains a positive and productive work environment. Assure that staff is provided with proper training, instruction, tools, and methods to perform their job. Capture and report on all service measurements, production, and turnaround time metrics. Inventory managements. Provides timely response to customer inquiries and complaints and ensures compliance with agreed upon customer requirements. With approval, recruits, interviews new customer service technicians. Performs other duties as assigned. Show less

  • CARR a Xerox Company
    • IT Services and IT Consulting
    • 1 - 100 Employee
    • Senior Field Service Engineer
      • Jan 2005 - Dec 2007

      Hardware/ Software/ and Network set-ups. Hardware/ Software/ Network troubleshooting. Trained new customers and in-house IT about using products (Software and Hardware). External and Internal support. Hardware and Software upgrades. Preventative Maintenance. Employee of the month, for June 2006, April 2007, and November 2007. Hardware/ Software/ and Network set-ups. Hardware/ Software/ Network troubleshooting. Trained new customers and in-house IT about using products (Software and Hardware). External and Internal support. Hardware and Software upgrades. Preventative Maintenance. Employee of the month, for June 2006, April 2007, and November 2007.

  • Tech Business Machines
    • Greater New York City Area
    • Service Technician
      • Jul 2001 - Apr 2002

      Hardware/ Software/ and Network set-ups. Hardware/ Software/ Network troubleshooting. Trained new customers and in-house IT about using products (Software and Hardware). External and Internal support. Hardware and Software upgrades. Preventative Maintenance. Hardware/ Software/ and Network set-ups. Hardware/ Software/ Network troubleshooting. Trained new customers and in-house IT about using products (Software and Hardware). External and Internal support. Hardware and Software upgrades. Preventative Maintenance.

  • Unites States NAVY
    • Boatswain Mate
      • Oct 1993 - Jul 2001

      Honorably Discharged. Veteran of Desert Storm. Bilingual in English and Italian, worked as a liaison abroad USS Bainbridge (CGN25). Awarded the NATO Medal for service with NATO on Operations in Relation to the Former Yugoslavia. USS Bainbridge's Seaman/ Fireman of the month, November 1995. Honorably Discharged. Veteran of Desert Storm. Bilingual in English and Italian, worked as a liaison abroad USS Bainbridge (CGN25). Awarded the NATO Medal for service with NATO on Operations in Relation to the Former Yugoslavia. USS Bainbridge's Seaman/ Fireman of the month, November 1995.

Education

  • CHUBB Institute
    CTS, Computer Technical Support
    1999 - 2001

Community

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